Community Manager, Tenant Experience - Boston

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.  

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the role:

Industrious is building a range of products and services that solve the needs of large commercial landlords. One such product is to deliver event programming and manage amenities for the office tenants of entire buildings, in partnership with the building landlord. This is a critical part of our longer-term competitive strategy, and an important product for a different kind of customer.

As the Community Manager in downtown Boston you will build and execute a unique Events and Programming strategy for a multi-building portfolio. You will be responsible for delivering programming that sets us apart and solidifies the partnership between our Landlord, Property Managers, and 3rd Party Amenity Providers. A passion for unique event programming, community engagement, and hospitality will set you up for success in this role.

• Events, Programming & Communications
  
  
• Concept, develop, and execute amazing Events and Programming. Ensure that Quarterly plans are submitted to Asset Managers on time, within budget, and according to the programming standards set for creating impactful events.
  
  
• Capture event feedback and data within 48 hours of event end. Prepare and present a Monthly data review to capture key metrics and learnings. 
  
  
• Identify and manage vendors for the Boston region.
  
  
• Primary management of tenant engagement app; including:
  
  
• Managing all in app building/campus wide communications on behalf of Property Management or other 3rd party partners.
  
  
• Ensuring the app is up to date and on brand.
  
  
• Creating content and copywriting for in-app blogs, newsletters, and more.
  
  
• Building local "perk" programs.
  
  
• Providing direct assistance to occupiers who are having trouble navigating app including creating reminders and best practices when needed.
  
  
• Ensure all collateral and marketing is always per brand standard across all spaces, including 3rd party amenity spaces.
  
  
• Source, maintain, and store all event and programming accessories.
  
  
• Oversee the personal marketing for the events and programming in the space based on tenant relationships.
  
  
• Ensure all events are executed under budget.
  
  

• Tenant Experience
  
  
• Become an invaluable partner to current workplace experience leaders in the building.
  
  
• Embody and display Nuveen (our Landlord partner) values and service principles in all in-person and virtual interactions with occupiers, guests, our Landlord partners, 3rd party amenity partners and vendors, including:
  
  
• Build strong bonds with occupiers ensuring their experiences are personalized and their days are productive. Become an invaluable resource and partner to current workplace experience, HR, or office managers in the building. Build relationships with tenants outside of lobby interactions by being proactive in your efforts to engage the tenants throughout the building.
  
  
• Confidently, empathetically and professionally communicate and resolve issues with all building stakeholders.
  
  
• Greet and assist all in a friendly and welcoming manner according to our proprietary arrival standards and daily interaction steps of s