Telecom Specialist - Data Processing

Overview

Montclair Hospital Medical Center is a 106-bed acute care, not-for-profit community hospital, received the “100 Top Hospital” in the nation award from IBM Watson Health, the Patient Safety Excellence award from Healthgrades®, and the Women's Choice Award® for America's Best Emergency Care. For more information visit Montclair-hospital.org

 

At Montclair Hospital Medical Center, our dedicated team of professionals are committed to our core values of quality, compassion, and community! 

 

Why Prime Healthcare? Montclair Hospital Medical Center is a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

 

Our Total Rewards package includes, but is not limited to:

• Paid Time Off
• 401K retirement plan
• Outstanding Medical
• Dental
• Vision Coverage
• Tuition Reimbursement
• Many more Voluntary Benefit Options!

Benefits may vary based on collective bargaining agreement requirements and/or the employment status, i.e. full-time or part-time.

This is a Fast-paced work environment in which you can take pride in serving an underserved community. Come Join a Team of Dedicated Healthcare Workers!!!

 

Montclair Hospital Medical Center is nationally recognized, locally preferred, and community focused.

 

Responsibilities

Familiar with Avaya CM and Session Manager for wireless solutions. Coordinates and manages telecom projects for wireless device deployments including executing moves, ads, changes and disconnections. Leads the coordination with IT/Telecom resources for programming devices, testing and validation of wireless network readiness for new deployments and troubleshooting of existing wireless systems. Supports the management of legacy wireless hardware including integrations with nurse call systems, moves, adds, changes, removal and/or conversion of legacy hardware and handset devices.

 

Coordinates with facility leadership, IT, corporate wireless and network resources to confirm wireless readiness, equipment procurement, deployment, training, testing and system monitoring to ensure dependable, uninterrupted operation of wireless solutions. Assists in developing implementation plans to upgrade communications systems. Responsible for documenting and communicating budgetary solution requirements for prior approval of replacement projects.

Assists in translation of end user needs into better wireless communication solutions. Coordinates with other departments to understand and meet their telecommunication needs.

Monitors preventive maintenance routines, equipment repairs and other corrective actions. Maintains a strong, productive relationship with vendors and service providers.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

 

Required qualifications:

Bachelors or equivalent in engineering.

Knowledge of wireless architecture, administration and maintenance.

2-3 years of hands of experience

Hands-on experience working with Avaya enterprise-level PBX call routing.

Hands-on experience in scoping, planning, analysis and implementation, evaluations and /or support of new and existing wireless solutions.

Support MAC (Moves/Add/Changes) activities for in-house systems

Coordinate provisioning of all wireless services and technologies and integrations with nurse call systems

Maintain documentation for wireless systems / devices / deployments

Participate and drive post-mortem investigations related to incidents and problems

Perform root cause analysis and determination if root cause, identify corrective action to resolve and prevent future occurrences

Identify and validate if corrective action if applicable to prevent future occurrences of incident

Create and maintain proper documentation of policies, procedures and technical papers.

Independently work to accomplish general tasks and projects with little direct supervision

Other duties and tasks as assigned deemed necessary for the business.  Not limited to the above.

Preferred qualifications:

Demonstrated experience with wireless devices.

Basic knowledge of Avaya hardware, nurse call systems, software and wireless concepts.

Wireless certification

Prior experience in the telecommunications field for network design and management.

Employment Status

Full Time

Shift

Days

Pay Transparency

Montclair Hospital Medical Center offers competitive compensation and a comprehensive benefits package that provides em