Business Process Analyst Sr

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.


About the opportunity

The Global Business Partner Operations Quote-to-Order (QTO) Team is part of Dayforce’s Customer and Revenue Operations (C&RO) organization. The goal of the C&RO organization is to partner with the direct sales team to continually accelerate and grow our revenue-generating capabilities.

The QTO team is looking for an enthusiastic, diligent Senior Business Process Analyst with strong critical thinking skills, a passion for identifying operational change improvements through data-driven assessments/analyses insights, and excitement to drive high-impact programs execution supporting sales growth.

This position is a critical role, partnering closely with the QTO Leader and team and in coordination across several cross-functional workstreams and initiatives, executing our Go-to-Market (GTM) short- and long-term strategy that enhances the QTO Commercial Experience through best practice processes and supporting technology systems. The Senior Business Process Analyst will work to streamline operations that help the Dayforce organization deliver its metrics/goals. Additionally, the position acts as a critical Business Partner providing deep QTO process systems expertise and translating that knowledge into valuable consultative guidance when documenting final business requirements for technical solutioning and sizing by the IT Business Systems Technology team.

The desired candidate has experience in program and project management, business process mapping, business requirements documentation, ideating and defining useful KPI metrics reports, and maintaining QTO operational assets aligned to dynamic business process changes. Must possess effective communication skills as they will be working with multiple levels of leadership in the organization. The right candidate will be flexible, action and results oriented, and self-starting.

What you’ll get to do

• Identify and execute QTO program initiatives, enhancing the sales and customer experience, and reconcile the interdependencies among them in accordance with the business and department goals. Develop, maintain, and execute project plans, assets, org readiness, and governance communications throughout the initiative's lifecycle.
• Identify and assign program/project tasks to ensure that the proper associate SMEs and functional teams complete those tasks.
• Collaborate with internal teams to collect, document, and define new strategic offerings and/or initiatives, business requirements, and inputs to influence company and department goals.
• Facilitate workshops with business stakeholders and partners to define internal/external customer needs, validate requirements, and propose changes.
• Develop metrics and reporting to asset leadership in making informed decisions.
• Facilitate process workflow modeling to collaborate on target state process improvements, automation capabilities, and clearly defined end-to-end persona use cases.
• Investigate issues from various sources, perform root cause analysis, identify systemic gaps, and ensure these gaps are addressed.
• Operate autonomously; drive assignments end-to-end, including the support of technology and organizational readiness efforts.

Skills and experience we value

• Bachelor’s degree or commensurate experience, with a minimum of 3-5+ years of relevant experience as a Business Process Analyst
• Critical thinking with the ability to understand business needs and processes, and possess a drive for continuous improvement.
• Excellent business partnering skills to understand business contexts, goals, and develop recommendations accordingly.
• Proven ability to accurately produce detailed process flow designs, document key metrics, and produce supporting cost/benefit analysis.
• Strong stakeholder management, analytical, interviewing, project management, and creative problem-solving skills
• Strong team player with proven ability to effectively work with and influence various business functions within an organization.
• Close attention to detail, including precise and effective verbal and written communication.
• Extremely high level of self-organization and time management skills.
• Mastery of Microsoft Office, Visio, PowerPoint, and Excel, as