Customer Success Analyst, Senior

What You Can Expect

The Customer Success Analyst, Senior is responsible for creating a relationship with the customer and deliver the customer centric program.  You will work in multiple markets; K12, Community Colleges, Universities, Cities, Special Districts, Airports, Waste Water Treatment Facilities and Municipal Facilities, requiring you to stay abreast of trends in the marketplace, continuing education to maintain credibility with the customer base while vetting and building relationships with best in class vendors and programs related to education, community engagement, internships, research and workforce development. You will support the team on grant submissions and awards related to the customer engagement programs while managing the relationship with the customer for the length of the customer engagement program.  This customer relationship, post construction, is important for maintaining positive references, continued collaboration and insight to further business opportunities.

 

This position will report to the Director of Customer Engagement.

 

What You’ll Bring

• A Bachelor’s Degree in which you have learned skills to be customer centric
• A minimum of five (5) years work experience in education, environmental, community engagement or workforce development programming
• Strategic Thinking to develop and deliver complex programs to complex customers in a multitude of markets
• Emotional Intelligence - part of customer engagement is to determine, through conversations, the pain points that ENGIE can support with the project
• Self-Awareness - as customer engagement is building customer centric programs that meet the needs of the customer, the employee must remain objective while listening and developing the customer centric program
• Social Awareness - have a deep understanding of how the organization operates and must build social capital to influence the stakeholders, from obtaining budget and resources to delivering the customer engagement program
• Self-Management - manage deadlines, budgets, prioritized projects, and resource constraints with minimal daily feedback from your supervisor
• Must have created lessons and/or led successful community engagement activities; lessons and educational materials must have been tied to standards or relevant key performance indicators using an existing educational model; understanding by design, Stanford design model, 5 E or other relevant educational models
• Delivery of educational materials and community engagement activities to K12, Community Colleges, Universities, Cities, Special Districts, Airports, Waste Water Treatment Facilities and Municipal Facilities
• Working knowledge of conservation practices and trending environmental and human behavioral impact calculations
• Must have experience in existing K12 state standards, Common Core and Next Generation State Standards or have relevant expertise in community engagement programming or have executed workforce development programming
• Simultaneously track multiple customer engagement customers through deadlines, meetings, training timelines, and other activities 

 

Additional Details

• Must be available to travel domestically up to 50% of the time including some overnight trips
• Must be willing and able to comply with ENGIE’s policy with respect to COVID testing 
• Must be willing and able to comply with all ENGIE ethics and safety policies 

 

Compensation

Salary Range: $74,500 – $114,195 USD annually

 

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

 

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

 

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

 

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical we