Technical Enablement Program Manager, Field Engineering
Neo4jAbout the role
Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter.
Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business.
At Neo4j, we have always strived to help the world make sense of data.
As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.
About the Role
As the Program Manager of Technical Enablement, you will be responsible for designing, executing, and continuously improving technical enablement programs across the Field Engineering organization (Solution Engineering & Professional Services)
You will partner closely with Graph Academy (which owns core curriculum), product and engineering SMEs, and go-to-market teams to translate technical content into engaging, scalable enablement programs.
This role is both strategic and execution-focused. You will own the design and delivery of structured onboarding, upskilling, and certification programs that build practitioner-level technical competence, not just awareness.
You will act as a trusted partner to technical leadership, ensuring that enablement programs directly support product evolution, technical strategy, and field execution.
Your mission: Drive practitioner-level competence (not just awareness) across audiences by building structured onboarding, upskilling, and certification programs. You’ll be a program owner, stakeholder wrangler, and execution driver.
This is a remote role with a preference to be based in the Eastern Time Zone.
Key Responsibilities
Technical Curriculum & Program Development
- Build and own enablement programs onboarding, hands-on workshop & labs, virtual training, certification tracks, etc. )
- Translate curriculum into program flows, sequencing, prerequisites, assessments, and transitions (e.g. “Beginner → - Intermediate – Practitioner → Expert).
- Own the calendar and manage program launches, iterations, refreshes,
Onboarding & Continuous Learning
- Lead onboarding for field engineering new hires, ensuring technical hires ramp quickly and confidently in customer-facing scenarios.
- Maintain an “everboarding” / continuous learning roadmap to keep all technical audiences current (product updates, architectural patterns, best practices).
- Create and curate enablement assets (labs, guides, playbooks) in collaboration with SMEs and Graph Academy.
- Ensure internal technical enablement curricula remain aligned with product and architectural evolution.
Stakeholder Engagement & Cross‑Functional Alignment
- Serve as a trusted partner to field engineering, graph academy, and product teams to understand their challenges, gaps, and enablement needs.
- Solicit feedback, iterate, and adapt enablement offerings.
- Drive alignment with leadership on prioritization, resource trade‑offs, and roadmap.
- Act as liaison between subject matter experts and delivery teams to ensure curriculum is relevant, up-to-date, and technically accurate.
- Success in this role requires earning a seat at the table with technical leaders and influencing the enablement strategy
Metrics, Measurement & Continuous Improvement
- Define and track meaningful KPIs (e.g., time-to-proficiency, assessment scores, certification pass rates, adoption rates, program attendance, stakeholder satisfaction, business impact).
- Conduct retrospectives and root-cause analyses when programs underperform.
- Produce dashboards and regular reports to senior leadership and stakeholders.
- Apply data to iterate and improve future enablement cycles.
Technical Fluency & Facilitation
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