Coordinated Entry Access Point Lead - Dept of Homelessness and Supportive Housing (PEX 1824)

Company Description

Appointment Type: This is a Permanent Exempt (PEX), full-time position expected to last up to 36 months. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head.

Application Opening: October 14, 2025

Application Deadline: May close anytime but not before October 28, 2025

Compensation Range: $141,050 - $171,470

Recruitment ID: RTF0160571-01138167

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/ .

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results.

HSH’s Homelessness Response System (HRS) funds, oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600 +bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14,500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families.

Job Description

The Access Point Lead supervises the team of Program Analysts managing a dynamic portfolio of Access Points and partnerships city-wide. This position will prepare complex analysis, supervise a diverse team, an provide oversight of funding to multiple community-based organizations and public agency partners, including federal, state local and private funds.

The position works across City departments and in the community on adoption and understanding of Coordinated Entry. This position reports directly to the Coordinated Entry Manager.

Essential Duties and Responsibilities:

• Supervises Program Support Analyst and Senior Administrative Analyst Team Members who are providing support and oversight to a dynamic group of city-wide Access Points, Access Partners, and others.
• Indirectly supervises of Program Specialists, clerical, and technical staff as needed.
• Supports the community adoption of Coordinated through documentation of adoption process, policies, and other written materials.
• Collaborates extensively with planning, data management, and contract staff to ensure high quality and well-coordinated services for over 8,000 people experiencing homelessness seen at Access Points each year.
• Responds to inquiries about Coordinated Entry from members of the public, the Homeless Response System providers, and people experiencing homelessness. Develop materials, webpages, and other communication tools to meet the needs of these groups in collaboration with HSH’s Strategy and External Affairs team. 
• Utilizes data to improve data quality, set benchmarks, and improve the performance of staff and contracted partners.
• Compiles ad hoc data requests, and conduct in-depth analyses related to program trends and patterns to further the principles of the HSH Strategic Framework in the implementation and adoption of Coordinated Entry.
• Supports the implementation of data sharing norms to ensure that people experiencing homelessness have low barrier access to housing, shelter, and public benefits.
• Provides technical assistance to internal and external stakeholders to support evaluation and community input, including developing surveys and evaluating utilization data.
• Other duties as assigned

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