Customer Service Specialist - Delivery

Core Responsibilities

• · Complete all delivery exceptions in a timely manner that meets or exceeds the requested time window
• · Maintain and update delivery resources when exceptions occur
• · Professionally communicate with area district management and establish professional relationships with drivers, store managers and branch managers
• · Provide driver schedule, customer order entry, and store personnel support as it relates to the Sherwin-Williams Delivery Service
• · Effectively communicate via phone, text, and email
• · Review and confirm daily fleet vehicle and employee rosters
• · Provide support for multiple districts throughout Paint Store’s Group
• · Provide transportation safety expertise to ensure DOT safety compliance for all Paint Store’s Group
• · Understand Sherwin-Williams and customer safety protocol expectations as it pertains to delivery jobsites
• · Generally monitor and track driver activity and behaviors, ie. rogue delivery accountability
• · Add value to store operations and ensure overall customer satisfaction
• · Understand and provide direction about how to properly transport Sherwin-Williams products and other related materials
• · Identify and report procedure/policy violations to the appropriate field personnel
• · Directly identify and address any issues constraining service in assigned districts
• · Responsible for communicated metrics in his/her specific areas of responsibility
• · Coach Field Partners on Policy & Procedure related to program
• · Work with SWDS Supervisors to achieve department goals
• · May recommend to Management procedural improvements to Delivery Operations Specialist role
• · Become an expert user of all Department Software and train new hires/incoming Delivery Operations Specialists on software enhancements.
• · Position may also be responsible for various administrative functions as needed by department

Education

Required:

• · High School Diploma or GED

Preferred:

• · Associates or Bachelor’s Degree

Experience

Required:

• · 1-2 years of experience in a customer service-based role

Preferred:

• · SWDS Routing and Dispatching experience
• · Experience working with Telematics and/or Logistics Software

Technical Requirements

Required:

• · Dispatching and Routing Software Experience
• · OSCC – Phones
• · Multitasking in a fast-paced dynamic environment
• · Time management experience working with deadlines

· Excel

• Preferred:
• · Previous Sherwin-Williams store operations and product knowledge
• · FactFinder
• · SherLink Applications

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! 
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right t