Store Manager

The TRP Store Manager is responsible for running a profitable and efficient TRP location. Objectives will be accomplished using proper purchasing procedures, inventory control, pricing, merchandising, displaying, advertising, scheduling, and staff utilization. The TRP Store Manager will direct, coordinate, and evaluate the overall direction of the Parts and Service Department and Parts and Service department employees.

Parts Department Major Duties and Responsibilities

Planning Duties

• Maintain a balanced inventory consistent with the requirements of the service department, wholesale accounts and the do-it-yourself public.

• Collaborate with the Director of Parts and the General Inventory Control Manager to control individual parts inventory levels and balance them for maximum turnover.

• Recommend to the Director of Parts pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.

• Analyze departmental operations and storage layout and revise as needed for maximum effectiveness.

• Develop sales promotions.

• Take advantage of all manufacturers' inventory co-op advertising.

Leadership

• Hire, train, motivate, counsel and monitor the performance of all parts department staff.

• Complete Paccar Parts and Peterbilt assigned training courses.

• Assign training requirements for parts employees.

• Supervise stock order procedures.

• Enforce policy on the special ordering of parts.

• Ensure that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.

• Work to ensure a timely turnaround of parts needed for internal jobs.

• Attend managers meetings.

• Hold monthly store meetings.

• Provide technical assistance to parts department employees.

• Coordinate a prompt, efficient and timely flow of paperwork.

• Direct shipping and receiving efforts to ensure timely processing

• Direct outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.

• Enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.

• Handle customer complaints immediately and according to the dealership's guidelines.

• Assist in the collection of past-due accounts.

• Supervise custodians to ensure that work area is kept clean.

• Enforce safety requirements, including but not limited to forklift training and operation, processing of SDS sheets on all products carried and OSHA Right-to-Know.

• Understand, keep abreast of, and comply with federal, state and local regulations that may affect parts sales.

• Maintain professional appearance.

• Other duties as assigned.

Evaluation