Principal Material Management Functional Leader

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

 

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Job Summary

Provide ongoing business support for the Material Management processes and associated ERP solution functionality for the Natural Gas Division.  Evaluate requests for changes and enhancements and define impact on the solution.  Document requirements and work with technical and project management resources to define the scope and time and cost estimate to execute solution enhancements.  Lead requirements prioritization reviews and release planning for upgrades and change requests in the ERP solution.  Work with business and IT to capture opportunities to enhance and innovate existing functionality.  Stay abreast of the SAP solution roadmap and proactively plans and works with IT to execute changes based on the impacts to UGI’s implementation.

Duties and Responsibilities

• Solution Support: Provide ongoing business support of existing functionality in the integrated SAP solutions suite.  Anticipate issues and risks, and work with technical teams to prevent or mitigate production problems.  Receive and review reported incidents and change requests from the business and technical teams.  Work with business SMES and IT resources to diagnose and resolve incidents and problems.  Help document root cause analysis of problems.  Support process and change management activities related to Materials Management process.   
• Solution Evolution:  Identify opportunities to improve solution usability.  Lead the definition of solution enhancements for the Material Management workstream and work collaboratively with business, EBT and IT resources to analyze and submit change requests / functional enhancements for prioritization considerations.  Research and stay current on SAP S/4 roadmap and other solutions planned or deployed at UGI to assess the impact on the Material Management processes, procedures and solution.  Define and execute plans to address the identified impacts.  
• Quality Assurance: Monitor key data related to the Material Management processes to assess quality and define and execute plans to improve the quality of data and the use of the solution.  Develop use cases for testing, support the development of test scripts for functionality and regression testing, and execute test plans as part of defect resolution, enhancements and quarterly releases, project execution, and regression testing related to system patching and upgrading.
• Reporting & Information: Define requirements for new and updated reporting and metrics support business information and performance indicators.  Work with Business Intelligence team on required reporting design and data request.  
• Training Support: Work with the EBT Solution Training team to develop and update training materials and communication about new solution releases.  Develop information to support business changes.

Knowledge, Skills and Abilities

• Depth or breadth of expertise in the NatGas Materials Management business processes.
• Working knowledge of SAP ERP functionality.
• Ability to facilitate discussions, breach technical and business discussions, and to develop work plans.
• Organized and detail oriented.
• Excellent verbal, written, analytical and interpersonal skills.
• Results oriented.
• Strong business analysis and documentation skills.
• Working knowledge of IT processes and procedures.

Education and Experience

• Bachelor’s degree in business or computer-related field preferred.
• At least 7 years rel