Medical Assistant

• Coordinate care and communication with psychiatrists, case managers, pharmaceutical reps, clinical personnel and other behavioral health professionals to ensure continuity of services. Assist prescribing providers at their request
• Ensure compliance with HIPAA, ethical, and professional guidelines in all client interactions and documentation.
• Adhere to all organizational policies and procedures related to client care, confidentiality, and professional conduct.
• Patient check-in, vitals, height, weight, blood pressure, oxygen level, chief complaints, drug and food allergies, medication reconciliation and immediately record into the encounter – appropriately update the Electronic Health Record (EHR) system
• Maintain medical records / EHR, document all care-related conversations with a patient or provider regarding patient
• Give injections under the direct supervision of a provider, using the current standard for Universal Precautions
• Call/Fax Rx requests including but not limited to refill requests, final Rx’s for suspended patients, upon request, and mailing prescriptions as needed
• Process TAR’s and prior authorization request
• Provide lab results at providers’ request
• Write letters per provider’s instruction; efficiently generate necessary letters (ESA/Unemployment/jury/etc.)
• Maintain sample closet, keep sample logs updated and disperse samples at provider’s request
• Perform the following tests/screens: urine tox screens and genetic testing as requested by providers. Collection of urine/oral toxicology samples; sendoff same day.
• Assist with welfare check and 51/50 calls.
• Attend mandatory staff meetings.

Education: High school diploma or general education degree (GED)

• Preferred - Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one years related experience and/or training, or equivalent combination of education and experience.

Licensure: Medical Assistant certification (CMA, RMA, or equivalent) preferred.

• Current Basic Life Support (BLS) certification preferred.

Experience:

• Minimum of [1] years of experience in an outpatient, community mental health, or similar clinical setting.
• Experience working with underserved populations, including Medi-Cal recipients, at-risk individuals, and those with severe mental illness is preferred.

Technical Skills:

• Proficiency in electronic health records (EHR) and clinical documentation.
• Basic knowledge of insurance verification and medical terminology preferred.

Soft Skills:

• Ability to work both independently and collaboratively within a multidisciplinary team.
• Strong interpersonal and communication skills with the ability to interact effectively with diverse populations. Ability to work both independently and collaboratively within a multidisciplinary team.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Professional demeanor, excellent problem-solving skills, and a customer service-oriented attitude.
• Strong organizational, time management, and problem-solving skills.
• Willingness to adhere to ethical guidelines and professional standards of conduct.