Administrative Assistant- PACE

Job Overview:

Provides administrative support to the PACE Senior Director, Medical Director and leadership staff. Performs general clerical and administrative tasks to support the operation of PACE to include managing schedules, answering phone calls, and maintaining records. The Administrative Assistant communicates effectively and professionally via phone and email, ensuring that all administrative duties are completed accurately and promptly.

Job Requirements:

High School Diploma or GED (Required)
2 - 3 years of experience as an administrative assistant. (Preferred)
Basic Life Support (BLS) Preferred

Job Responsibilities:

Types, transcribes, and distributes correspondence for the Senior Director, Medical Director and other PACE leadership staff. Ensures all outgoing mail is posted and mailed promptly. Pick up and deliver inter-departmental mail as necessary. 
Coordinates and schedules meetings for the Senior Director, Medical Director, leaders, and other staff as directed. 
Attend various meetings, taking attendance, minutes and tracking follow up. Prepares meeting agendas and announcements for internal meetings and Board meetings. 
Maintains and updates the Vendor and Provider List for PACE of Cincinnati. Prepares contracts and other documents for PACE leadership as assigned. Responsible for maintaining all provider and vendor contracts and keeping them updated with all required CMS criteria and documents for all service providers. 
Answers telephone when needed and serves as a backup for the receptionist. Updates lists and directories as needed. 
Under the Senior Director, initiates, completes, and updates the credentialing process for all contracted providers and services. 
Supports the PACE QI program and participates in PACE QI activities as assigned.

Working Conditions:

Bending - Rarely 
Climbing - Rarely 
Concentrating - Occasionally 
Continuous Learning - Occasionally 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Occasionally 
Interpersonal Communication - Consistently 
Kneeling - Occasionally 
Lifting Lifting 50+ Lbs. - Rarely 
Lifting Pulling - Occasionally 
Pushing - Occasionally 
Reaching - Frequently 
Reading - Consistently 
Sitting - Consistently 
Standing - Occasionally 
Stooping - Occasionally 
Talking - Frequently 
Thinking/Reasoning - Consistently 
Use of Hands - Consistently 
Color Vision - Frequently 
Visual Acuity: Far - Occasionally 
Visual Acuity: Near - Consistently 
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service

Respect: ALWAYS... 
• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone's opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... 
• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... 
• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community