DFC Loan Services Supervisor

Dealership:

L0238 Driveway Finance Corporation

DFC Loan Services Supervisor

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance! 

The DFC Loan Services Supervisor will be responsible for supervision of frontline Loan Services employees and overall direction, coordination and execution of office functions and initiatives, ensuring consistency with company strategy, commitments, goals and core values as set forth by the DFC Loan Services Manager.

The DFC Loan Services Supervisor reports to the DFC Loan Services Manager.

Location: Tigard, OR (Hybrid)

Compensation Range: $60,000 - $75,000 annually

Responsibilities

• Understand company and department goals, and effectively communicate goals to team members.
• Ensure team is meeting performance expectations and hold team members accountable.
• Maintain appropriate staffing levels to handle workload.
• Manage team resources to meet department month end and year end deadlines.
• Handle routine work dilemmas independently and raise issues with manager when necessary.
• Recognize customer needs and provide a high level of customer service.
• Monitor progress and seek training opportunities to ensure individual and team success.
• Provide direction and support to team members and provide honest feedback.
• Work with Manager to produce weekly productivity metrics for team members and provide feedback when needed.
• Areas of supervision include but are not limited to: Accounting, Payment Processing, Titles, Accounts Receivable, Deal Posting and administration.
• Other duties as assigned

Skills and Qualifications

• Strong attention to detail
• Sense of urgency
• Excellent communication
• AA Degree in Accounting preferred
• At least 2 years of prior experience in supervisor or leadership role required
• Prior experience in Accounting, Finance, Payment Processing DMV, title work preferred
• Experience in Consumer Lending preferred

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

We Offer Best-in-Class Industry Benefits:  

• Competitive pay  

• Medical, Dental, and Vision Plans  

• Paid Holidays & PTO  

• Short and Long-Term Disability  

• Paid Life Insurance  

• 401(k) Retirement Plan  

• Employee Stock Purchase Plan  

• Lithia Learning Center  

• Vehicle Purchase Discounts  

• Wellness Programs  

  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.   

*Reasonable accommodations may be made to enable indiv