Public Programs Event Staff

Department: Public Programs

Employment Type: Part Time

Location: Stephen A. Schwarzman Building

Reporting To: Grace Wilson

Compensation: $18.00 / hour

Description

Job Summary Public Programs Event Staff serve a critical role in the department on event days, assisting with event set up and break down, box office and usher duties, greeting talent, green room set up, and more. Event Staff offer the highest level of customer service possible to all patrons and talent, creating a welcoming environment for all. 
Event Staff are hourly employees, and are only scheduled to work on days when there are events. Shifts are in the afternoon to evening and are typically four to six hours long, assigned on a first come, first served basis. 

Key Responsibilities

Responsibilities: 

• Greet patrons attending events presented at The New York Public Library
• Collect or scan tickets
• Provide patrons with programs and other relevant materials
• Distribute assisted listening devices as requested by patrons; escort any patrons requiring seating assistance
• Ensure performance house rules, such as entry, exit, late seating, photography etc. are adhered to, and maintain access control to performance areas
• Notify supervisory staff and/or security staff of any emergency situations immediately as they occur
• Assist in management of lines as patrons line up for events
• Answer questions regarding events, tickets, and schedules
• Assist in setting up and breaking down the box office and venue before and after the event
• Other duties as assigned

Skills Knowledge & Expertise

Required Education and Certifications 

• High school diploma

Required Experience

• Customer service experience

Required Skills

• Friendly, inquisitive, driven to help create a consistently high quality event experience
• ​​Ability to work with a sense of urgency, proactively, resourcefully, and take initiative
• Effective communication and interpersonal skills with a focus on excellent customer service. Ability to build positive relationships with other staff. Able to communicate effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness  
• Proven job reliability and responsibility
• Ability to count money and make change accurately
• Must be computer literate (email, familiarity with iPod Touch)
• Maintain a professional, neat, and well-groomed appearance

Managerial/Supervisory Responsibilities: 

• None

More

NYPL Core Values:  All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems 
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Patron-facing, events

Physical Duties

• Ability to stand for long periods of time
• Ability to bend, stretch, and reach without restriction

Pre-Placement Physical Required? 

• No

Schedule 

• Ability to work varied shifts, including evenings, weekends, and holidays as required

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent w