Timberland: Associate Manager, eCommerce/Digital Operations

At Timberland, we’re a force of nature. We’re a team that steps outside, works hard together, and moves the world forward. The brand is widely recognized as the arbiter of boot culture. With a rich heritage of craftsmanship and an eye toward the future, Timberland has a decades-long commitment to make products responsibly, protect the outdoors, and build community.

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of fun, adventure-loving people, Timberland just may be the place for you. 

To learn more about our values and our culture, visit Timberland Careers or www.timberland.com.

Timberland: Associate Manager, Digital Operations

What will you do?

The Associate Manager, Digital Operations will be the connection between multiple eCommerce business teams on all aspects of eCommerce enhancements. The role will proactively be involved in Digital Operations with requirement gathering compilation, task tracking, and documentation from go live plans, to acceptance of requirements. Communication and ownership will be key while living the brand culture and values. This role is vital in providing efficiencies across both the US and Canada websites to deliver best-in-class customer experience for Timberland Americas. This is a hybrid role, working 3 days per week in out of the Timberland HQ (Stratham, NH).

Let’s break down that day-in-the-life a bit more.

• Responsible for managing activities throughout the design, development, and QA process to meet the standards set by the brand to drive seamless consumer interaction
• Communication and a basic understanding of agile methodologies will be key for success in this role
• Partnerships across business teams, vendors, centralized technology teams, Customer Care, and production support to drive consumer-centric experiences
• Organization and time management will be critical for this role
• Works directly with the centralized Product owners to align delivery timelines, planning for user acceptance testing, and building operational go live plans
• Continuously analyze the current process for ways to increase productivity and quality
• Organizes communications between stakeholders to ensure continuity, end to end
• Works with the internal and external QA teams to plan and activate test cases within JIRA Test Case management following agile methodologies during both UAT and BAV.
• Works with Operations team to build success metrics and ensure the ability for ongoing monitoring of post-launch results through analysis and reporting
• Drive continual product improvements and partner to inform the product roadmap with new ideas based on ongoing user research or enhancements needed out of delivery
• Ability to coordinate and manage meetings among various stakeholders and lead group discussions with clear documentation
• Drive socialization, demonstrations, and trainings on new business enhancements
• Builds lasting relationships with internal and external partners by creating ongoing value for both sides and ensuring outstanding communication and follow-through on commitments
• Assist with management of budget, including creation of requisitions, POs, and prompt receipt and payment of invoices across multiple vendors
• Partner with our Wholesale and Sales Ops team to maintain hygiene of our store locator database

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 3-5 years of experience in project management and/or eCommerce operations.

The foundation skills you will need in this position are:

• Knowledge of eCommerce platforms, APIs, release planning, development practices, and agile methodology
• Leadership, strategic thinking, and practical organizational planning skills
• Nimble and flexible about changing priorities & business needs, and managing across large cross-functional groups
• Organized, self-starter who can ramp up quickly and thrive in a fast-paced environment
• Detail oriented and a multi-tasker in equal measure
• Must have experience with JIRA, Confluence, and Smartsheets
• Experience with Salesforce Commerce Cloud (SFCC), Core Media, and Business Spend Management Tools (like Coupa) a plus
• Excellent communication skills and ability to interact with all levels