Revenue Operations Director

Company Description

Founded in 2013, Ignition is a platform for professional services that empowers businesses to get paid faster, and run smarter. Ignition automates and optimizes proposals, client agreements, billing and payment collection to put an end to late payments, unbilled work and mundane repetitive admin.

Ignition also integrates with leading apps such as Gusto, QuickBooks Online, Xero and Zapier to automate workflows and free up valuable time.

Over 7,000 accounting and professional services businesses globally rely on Ignition to get paid faster for all of their work, run more efficiently, and become more profitable.To date, Ignition has helped facilitate more than 1.5 million client engagements and over 8 million payment transactions. 

Ignition has teams in Australia, Canada, New Zealand, the Philippines, US and the UK, with around 180 employees globally. 

Company Values:

• We are better everyday
• We work without ego
• We are smarter together
• We hero our customer

Role Location:
This is a remote role, and we are open to candidates based anywhere in the United States or Canada with occasional in-person travel required throughout the USA & Canada.

This role is a global role, meaning that you will be engaging with colleagues and leaders located in varying time zones throughout Ignition’s 3 operating regions - AMER, APAC & EMEA.

Job Description

About the team:

We are seeking a highly analytical and process-oriented Revenue Operations Director to optimize our global Sales, Marketing and Customer Experience technology stack, people and processes. 

Reporting to the VP of Global Sales and Partnerships, you will be the champion in supporting revenue growth by driving operational efficiency across our global Sales, Marketing and Customer Experience teams. You will work proactively to create the conditions for our go-to-market team that will drive increased revenue growth through the implementation of process, data and tools. Your key stakeholders will also include the Global Head of Customer Experience & VP of Global Marketing. 

You will work at a strategic level to identify opportunities that will improve operations across these functions and work at a tactical level, optimizing the systems and tools currently in place that power our teams to accurately measure go-to-market success and drive scalable and efficient revenue growth. 

You will also spend a good portion of your time leading the Revenue Operations team members, who are located in Canada, Argentina and Australia, by coaching and rolling up your sleeves as needed.

What you'll be focused on:

• Continually refine the tech stack to ensure seamless integration and efficiency across sales, marketing, customer experience, and other revenue-driving teams.

• Develop robust pipeline management strategies and accurate forecasting models to ensure alignment with business goals and facilitate informed decision-making.

• Implement strategic lead, account, and territory management practices to optimize coverage and drive revenue growth. Ensure alignment with overall business strategies and market needs.

• Analyze workflows and processes across teams, identifying strengths and pinpointing areas for improvement. Leverage data to drive strategic decisions and optimize operational efficiency.

• Design and manage a comprehensive reporting architecture to track key performance indicators. Analyze reports to provide actionable insights to GTM leadership, enabling data-driven strategy adjustments. 

• Develop and oversee a competitive, motivating variable compensation structure that aligns with business objectives, incentivizes performance, and ensures equity across the team.

• Provide strategic direction for sales enablement initiatives. Ensure the sales team is equipped with the training, tools, and resources needed to succeed in their roles.

• Support executive leadership in commercial related areas, providing the Sales, Marketing, and CS organizations with streamlined communications and support processes including feedback loops and continual improvement.

• Lead, mentor, and inspire a global Revenue Operations team, promoting a culture of excellence, continuous learning, and adaptability.

Qualifications

What you'll need to succeed:

• 7+ years of experience in managing operations of a high-velocity GTM team.

• Passionate problem solver, with the ability to break down complex problems into simple narratives with context and recommendations, while calling out dependencies and risks. 

• Fluent in bowties analytics with a sharp eye for trends, inconsistenci