Associate Collections Specialist

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. 

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

Join our Collections team and play a pivotal role in executing strategic and operational initiatives. As a vital member of our team, you'll support our efforts in managing the end-to-end collections process across all BILL products spanning transactional and credit-related offerings such as AP/AR collection efforts, Spend & Expense (formally Divvy), and Invoice2Go. Your responsibilities will include assessing each account to devise optimal approaches for client communication and loss prevention. We're seeking a candidate with a strong background in collections, a customer-centric mindset, and the ability to thrive both independently and within a small yet dynamic team. Join us in optimizing collection efforts and achieving key financial objectives.

We’d love to chat if you have:

• 1+ years of direct collections experience preferably in ecommerce, payments, financial service or a similar industry.  Willing to consider other customer facing roles with proven history of de-escalation, negotiation and problem solving with customers.
• Previous experience in phone/call center environment with a strong emphasis on handling high volumes of inbound and outbound calls while balancing assigned cases and duties.
• Proven ability to learn, adapt to new processes and procedures. 
• Able to clearly articulate areas of personal opportunity and can self correct without direction. 
• Logical and rational thinker with demonstrated data analysis and investigative skills.
• Excellent organizational and time management skills - must have ability to prioritize and balance multiple tasks simultaneously.
• Strong interpersonal and decision-making skills with ability to resolve conflicts and build relationships with customers and within a dynamic organization.
• Ability to maintain composure and professionalism in high-pressure situations.
• Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards.

 

#evergreen

The estimated hourly range for this role is noted below for our office location in Draper, UT. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Draper UT pay range$18.32—$20.82 USD

Let’s talk about benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts 
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off 
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.   

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic,