Sr. Meetings Manager

At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

Under minimal supervision, the role of the Senior Meetings Manager is responsible to fortify aspects of the meetings and travel program which includes: (1) supporting the management of the meeting policy and procedures as it relates to meetings managed by the department; (2) provide oversight of Meeting Managers related to meeting technology and meeting logistics services (3) provide consultation, guidance, and training to staff to utilize appropriate, company approved tools and services as it relates meetings; (4) acts as first-level contact for meetings processes and policy compliance. This position has the autonomy to provide information and drive resolution to issues consistent with company policies and performance standards.

*This is a remote position*

MAJOR RESPONSIBILITIES

Meeting Management Operations

• Works closely with Director of Meetings and Travel to ensure process and operational efficiency for managing ACS’s meetings program.

• Conducts scoping calls with stakeholders and collaborates to ensure meetings management services meet strategic business objectives consistent with market best practices.

• Works closely with third party meetings management partner(s) to ensure venue sourcing, contracting, conference planning, registration websites and attendee management services are executed following ACS policies within acceptable customer service standards.

• Participates in meeting supplier selection process to support the strategic meetings management program with appropriate resources and tools.

• Collaborates with Travel Manager to ensure smooth attendee and traveler experience for regular meeting operations and creates meeting-specific solutions for complex meetings.

• Partners with internal stakeholders to develop and manage meeting budget guidelines.

• Develops and implements post-event evaluation methods including surveys and debrief processes as appropriate for conclusive returns on investment, objective and experience.

• Proactively analyzes and improves processes. Determines metrics required and cadence to review.

• Remains current (or ahead of the curve) with trends in event planning, design, technology and production, and proactively identifies and solves operational challenges.

Communications, Training, Resource Management

• Partners with Supply Chain Governance to create and maintain internal meetings management collateral, resources, and training documents.

• Creates communications and internal training for ACS’s meetings management program.

• Creates new and/or updates content to ACS’s meetings and travel management intranet.

Strategic Meetings Management and Ad-hoc Reporting

• Prepares and compile standard and ad hoc status reports for meeting statistics to measure ongoing operations and performance for meetings.

• Utilizes operational and evaluative reports to monitor supplier and team member performance as it relates to meetings.

Customer Service

• Acts as a liaison between Staff, Supply Chain, and/or Suppliers to resolve questions, concerns, escalations regarding meeting processes, polices; owns issues and drives each to resolution and completion.

• May assist customers and suppliers with procure-to-pay questions according to ACS policy & process.

• Builds and maintains strong internal and external client relationships.

People Manager

• This position will manage direct reports to enhance and support the strategic meetings management program.

• Models team leadership by embracing department policies and processes.

• Inspires and motivates staff. Establish SMART annual goals in line with department objectives and manage performance via coaching, feedback and conducting annual performance reviews.

Other Duties

• Participates in various trainings/informational events to keep abreast of industry trends as it relates to corporate travel and meetings management programs.

• Participates in ad hoc committees and work groups at the request of the Director, Me