Senior Technical Care Specialist

Nokia of America Corporation, Senior Technical Care Specialist (Multiple Positions), Dallas, TX. 

SALARY RANGE: $118,685 - 166,400 per year

WORK SCHEDULE: 40 hours per week, M-F (9:00 a.m.–5:00 p.m.) 

Deliver technical and product support within Care service delivery and provide advanced system troubleshooting methods like system-level tracing, debug, and protocol flow analysis. Develop and maintain understanding of the customer network and recommend improvements of products and end-to-end solutions to the internal product groups. Drive the creation and reuse knowledge management articles. Apply Software services processes, policies, tools, documentation and contribute to their continuous improvement. Maintain awareness of new products and releases through regular updates. Resolve complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multivendor issues, acceptance testing, feature testing, tailored technical support, and end-to-end performance improvement. #LI-DNI

JOB REQUIREMENTS: Bachelor’s degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 5 years of related work experience. Employer will accept an additional 2 years of related work experience in lieu of a Bachelor’s degree. 

 

Of the required experience, must have 3 years of experience with the following: Cloud technologies and Cloud-native Architecture and Mirco-Service Architecture; Common Software Foundation; Scripting and Programming Language, including Java, Perl, Python or C++; Advance troubleshooting in IP, Unix, or Linux; Experience in at least 5 of the following: Diameter Radius, SS7, Relational Databases, HTTP, XML, SOAP, GSM, IMS, LTE, VoLTE, or SQL. 

 

Telecommuting from a location within commuting distance of Dallas, TX may be permitted up to 60%.

 

Employer will accept any suitable combination of education, training or experience.

 

QUALIFIED APPLICANTS: Interested applicants should email their CV to us.jobs@nokia.com & specify Requisition # TX25-2310981 in the subject line.

 

If offered employment, must have legal right to work in the U.S. EOE.

Nokia of America Corporation offers a comprehensive compensation and benefits package.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.