Registered Nurse (RN) - Scheduling Office

Description

Job Summary

Responsible for daily operations in the surgery scheduling office. General duties may include, but are not limited to, completing patient interviews, providing patient preoperative instructions for surgery, arranging for and sending patients for preoperative testing and/or clearances, data entry, surgery scheduling, communication (internal, within surgery center staff, including surgeons, as well as external communications with patients and other healthcare facilities), organization, processing confidential material and information, preparing charts and patient consents, and other miscellaneous duties.

Essential Duties & Responsibilities

Scheduling

• Review scheduling sheets for patient appropriateness, anesthesia needs, and equipment needs.
• Schedule surgery/procedures for patients, taking into account specific physician and patient requests, staffing, and equipment needs.

Patient Interviews

• Interview patients with focus on patient history, diagnostic testing, and educational needs. 
• Make arrangements for testing and motel requirements. 
• Call with arrival times three days prior.

Pre-Op Testing

• Follow through on physician orders for tests, examinations, prescriptions, and procedure scheduling. 
• Verify tests ordered, have been completed and posted in patient packet. 
• Advise physician and/or patient of test results.

Next Day Charts

• Review/coordinate next day's charts for completion, i.e. diagnostic test results, and physician orders. Order stickers.

End-of-Day Paperwork

• Coordinate end-of-day distribution of paperwork, i.e. charges, scheduling sheets, and charts.

Computer Use

• Use computer to perform department functions, i.e. forms, data entry, and scheduling.

Interpersonal Skills

Professional Image

• Follow dress code.  
• Project a pleasant and professional image per company policy.  
• Wear identification while on duty.  
• Come to work projecting an attitude that welcomes patients.  
• Communicate name and role to patient.

Flexibility/Stressful Situation

• Respond with flexibility to changing work load and/or assignments.  
• Stay organized and function under stressful situations.

Working Relationships

• Ability to establish and maintain effective working relationships with physicians, co-workers, and the public, that harbor a friendly, yet professional interaction.  
• Demonstrate willingness to readily interact with other staff members and department leaders.

Initiative

• Exhibit initiative and self-directed behavior.  
• Accept responsibility for own professional growth and personal conduct by seeking knowledge in work specific areas, taking advantage of opportunities at work to observe and volunteer.

Independence

• Ability to work independently, make decisions, and solve problems.

Mentor/Preceptor

• Act as a mentor/preceptor to students and new/existing employees.

Other Duties

• Perform other duties as directed/required, to ensure efficient operations of Premier Bone & Joint Centers. 

Adherence to Facility/Departmental Policy

Confidentiality

• Observe confidentiality of information in regards to patients, physicians, and fellow employees; ability to maintain confidentiality under HIPAA standards.

Attendance/Punctuality

• Maintain a good attendance record and arrive to work punctually.  
• Utilize established time clock system appropriately.

Overtime

• Able to substantiate overtime, minimize overtime and adjust hours as needed.

Cell Phone Use

• Cell phone may be used for business purposes only.  
• Utilize cell phone for personal use only during breaks or meal periods out of the public eye.

Care of Environment, Equipment & Supplies

Clean, Neat, Safe Environment

• Maintain a clean, neat, and safe environment for patients and staff, including personal work areas.

Office Equipment Skills/Malfunctioning Equipment

• Utilizing correct/safe technique when using equipment and notify manager of malfunctioning equipment.
• Notify manager of malfunctioning equipment

Requirements

Education

• High School Diploma or Equivalent - Required
• Associate’s or Bachelor’s Degree - Required

Education

• Experience in a Healthcare Setting - Preferred