Senior Systems Specialist

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.

Digital Enterprise Technology (DET) blazes the trail of enterprise IT and accelerates the success of the Salesforce family through the best implementation of Salesforce on the planet. We value Trust, Scale, and Integration. We relentlessly pursue these values with the help of modern, lean, and self-governing Scrum teams. As part of Salesforce DET, you will play a key role in a smart, creative, and fun team. You will make a meaningful difference in product delivery. Come grow with us in an environment where professional development is encouraged, volunteerism is the norm, and innovation is a daily occurrence.

Your Impact

• Administer, manage, configure and support enterprise applications aligned to a Business unit or platform

• Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary

• Communicate and raise awareness of product bugs and improvement requests that need focused attention by the development team

• Partner with development scrums to implement new functionality via Agile based processes including service planning, configuration, operational readiness assessments, runlist reviews, and code deployments

• Understand system configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases

• Implement monitoring services to proactively identify issues

• Maintain updated system documentation and Salesforce policies/procedures

• Transfers knowledge throughout organization, participates in projects to develop standard processes, and mentors junior staff and new hires

• Leads tasks and projects in a fast-paced support environment, driving all issues to resolution with a focus on customer satisfaction and efficient task execution

• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Responsibilities

• Participate in discovery and design sessions

• Document and present implementation designs to peers, stakeholders and review board

• Coordinate with stakeholders to align on the development environment and launch dependencies

• Implement approved designs to meet integration requirements

• Write, execute and maintain automated unit tests

• Provide investigative support on new & existing integrations

• Rotational on-call and incident response duties

• Occasional off-hour deployment and maintenance windows

• Work with project managers to provide timely status and feedback to stakeholders

• Align to Agile Methodology

• Partner closely with BT Business & Enterprise Architects, Product Managers, Program Staff, QA and other DET teams to execute integration projects

• Keep up with targeted security, technical and business training

Required Skills

• Salesforce Administrator (201) and Advanced Administrator (211) Certification