ServiceNow Sénior – Customer Service Management (CSM)

<p><strong>Location:</strong> Lisboa</p>

<p><strong>Work Model:</strong> Hybrid</p>

<p><strong>Start Date:</strong> Immediate</p>

<p>We are seeking a highly skilled Senior ServiceNow professional with a specialization in Customer Service Management (CSM) for a full-time position. This role involves joining a strategic project with significant client exposure, focusing on the mapping and transformation of customer service processes.</p>

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<p><strong>Role Overview</strong></p>

<p>The successful candidate will be responsible for mapping organizational processes, configuring, and implementing solutions on the ServiceNow - Customer Service Management platform, and supporting the presentation of functionalities to stakeholders.</p>

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<p><strong>Key Responsibilities</strong></p>

<ul>
<li>Gathering functional requirements and designing CSM processes.</li>
<li>Customizing and developing on the ServiceNow platform.</li>
<li>Presenting solutions to both internal and external stakeholders.</li>
<li>Overseeing implementation with a focus on adoption and business value.</li>
</ul>
 

<p><strong>Candidate Profile</strong></p>

<ul>
<li>Bachelor's degree in Information Technology or related fields.</li>
<li>At least 4 years of solid experience in ServiceNow CSM.</li>
<li>Excellent communication skills and ability to interact with end clients.</li>
<li>Proven experience in high-visibility and organizational impact projects.</li>
<li>Fluency in Portuguese and English.</li>
<li>Availability for a hybrid work regime.</li>
<li>Opportunity for integration with the end client after 12 months.</li>
</ul>
 

<p>If you are looking for a new challenge in digital platforms and want to make a significant impact on customer experience, we encourage you to apply and join us in connecting talent with innovation.</p>