Director, Operations AODC (Onsite)

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Aurora, IL (Onsite)

Director, Operations AODC

The Director, Operations will be responsible for directing the entire Order Entry, Production, Service, and Supply Chain operations.  In addition, will serve as the finance Point of contact for Sonova USA operations team and collaborate closely with the local and global controlling departments.

This position will be based out of Aurora, Illinois. But needs to be willing to relocate in 2 to 3 years.

Responsibilities:

• Direct responsibility of the AODC production, service and supply chain, including close collaboration with functional teams within all Sonova U.S. entities and across multiple global business units
• Responsible to process and deliver high quality product and service
• Accountable for planning and execution of the budget and all financial activities at AODC
• Responsible for SAP and BW data management and reporting
• Provides vision and leadership in identifying the next generation of order entry and warehouse/shipping operations
• Responsible for planning, assigning and directing activities for indirect reports: appraising performance; rewarding and addressing performance issues: addressing complaints and resolving problems
• Ensures that, as the company grows, distribution capabilities meet or exceed all industry and customer requirements for cost, quality and responsiveness
• Oversees and drives continuous improvement in all key areas of the operation including safety, quality, cost, delivery and employee engagement
• Applies progressive quality process audits, policy deployments and other proactive quality management practices
• Determines the resources, skills, and structure needed for the operations organization to achieve business objectives. Encourage and ensure career development and succession planning discussions.
• Participates as a member of the senior management team

 More about you:

• BA / BS Degree in Business, Management, Engineering, or related discipline
• Minimum 7 years of management experience in the Hearing Aid industry preferred OR related management experience in order management or distribution/warehousing
• Results driven individual that takes accountability in meeting production and business goals
• Self-motivated and strong attention to detail