Customer Success Advocate (New Business)

We are seeking an experienced, high-energy, outcome-driven professional to join our team as a Customer Success Advocate (New Business). We are passionate and committed to treating our sales prospects with respect, trust, integrity, and kindness to help our prospective customers solve their challenges rather than selling. Our customer acquisition approach is a highly collaborative, business value-driven proven process that is committed to customer enablement. Our high-tech and innovative guided sales platform provides intuitive and structured support for curious, critical-thinking, and ethical professionals motivated by successful outcomes. This is a fantastic opportunity for a proactive individual who enjoys a hands-on approach and leading by example. This role reports directly to the Manager of Customer Advocacy.
What is Customer Advocacy?The Customer Advocate's role is responsible for the full new customer acquisition lifecycle working to clarify customer needs and priorities and demonstrate how our software solutions are a match for those needs.
Please note: We are a remote-first workforce but are giving priority to candidates currently based on the east coast due to our core business hours (9am-5pm ET) and collaborative efforts as an organization. At this time, we are unable to consider candidates based in other regions and appreciate your understanding. You must be authorized to work in the US. We are unable to provide sponsorship at this time.

What you'll be doing on our team

• Engage 1:1 with prospective customers to gain insight into their business challenges and proactively match their needs with our solution packages during the initial discovery conversation and follow-up engagements
• Educate and guide prospects through the customer journey to help them learn how LogicManager can manage their risks and achieve their goals
• Manage a pipeline of inbound and self-sourced leads to identify, engage, and develop relationships with potential buyers
• Demo LogicManager’s software to our inbound marketing-based prospect leads
• Gain certifications in our industry-leading solutions areas: Enterprise Risk Management, Security & Privacy, Vendor Management, Compliance Management, Internal Audit, Policy Management, Incident Management, and other areas
• Collaborate with marketing and technology teams on enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future
• Grow your career through active participation in our company community

About you and what skills you’ll need

• Grow your career through active participation in our company community
• 2-5 years of B2B customer success experience
• Must have 2+ years experience in a customer success or sales role in a B2B SaaS company
• Believe that sales should be focused on helping the customer and not be transactional
• Excellent communication skills
• Strong analytical/problem-solving skills
• Strong reading comprehension and critical reasoning
• Have a positive outlook and a strong ability to take responsibility
• Have a sharp focus on your goals and accountability for daily, weekly, and monthly activities to achieve them

About LogicManagerLogicManager is recognized as a Risk Management Software leader by Gartner industry analyst firm. Learn more about the See-Through Economy and how LogicManager customers rely on us for establishing sustaining Risk Management to Environmental, Social, and Governance (ESG) practices.
LogicManager CommunityWe are committed to sustaining LogicManager's culture as we grow. Our goal is to attract those candidates who feel the same way we do about working in a community that values mutual trust, respect, integrity, kindness, and fairness. We invite you to learn more about our core values and employee experience here.
Hear from our employees directly about their experiences and why LogicManager is certified as a Great Place to Work® for six years in a row. 
More About LogicManager-Award-Winning Community: We have been certified as a Great Place to Work® every year since 2016. We are committed to a robust collaborative, mission-driven culture.- Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, paid vacation, and more. We also celebrate our successes with frequent com