Network Administrator

Position Summary:           

Network Administrator

• Install, set up, and monitor the campus area network
• Perform a variety of maintenance, evaluation, installation, and training tasks to ensure network performance meets University and user requirements
• Position requires using the Help Desk ticketing system, and answering questions/problems of faculty, staff, and students

Position Responsibilities:

Administer and troubleshoot all network workstations, utilizing TCP/IP networking protocols and/or Windows, Mac, and UNIX-based operating systems, that are physically connected to the University network, including:

• Maintaining network resources, including the configuration of network switches, server hardware, PBX/VoIP systems, operating systems, applications, and services in a wired and wireless environment
• Investigate user problems, identify their source, determine possible solutions, test, and implement solutions
• Documents network problems and resolution for future reference, including documenting processes and procedures in the Help Desk Knowledge Base, and trains other team members/helpdesk members as needed with change processes/impacts/workarounds
• Install, configure, and maintain Ethernet networks (wired and wireless), network cabling, and other related equipment, devices, and systems; add or upgrade and configure all network-related equipment
• Performing cable termination, patching, testing, and troubleshooting the layer one level of all cabling in all data closets
• Performing network troubleshooting to isolate and diagnose complex network problems with minor supervision, implementing solutions that have a limited system-wide impact
• Escalating issues with broader implications for the entire network to higher-level network personnel or the Technical Director
• Configuring and maintaining network components (e.g., routers, switches, wireless APs, Controllers, etc.) and services (i.e., connectivity and access)
• Perform and/or oversee network application-related development, installation, and upgrades as they relate to network connectivity
• Supporting VOIP telecom environments, including performing adds/moves/changes of phone equipment, and ensuring that our environment stays current with product releases
• Participate in providing solutions and implementing solutions when security incidents are detected/reported
• Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users
• Troubleshoot networks, systems, and applications to identify and correct network malfunctions and other operational difficulties
• Identify network utilization patterns and their effect on operation/system availability and performance expectations
• Anticipate communication and networking problems and implement preventive measures
• Establish and perform network maintenance programs following University and vendor standards
• Ensure timely user notification of maintenance requirements and effects on system availability
• Investigate, recommend, and install enhancements and operating procedures that optimize network availability
• Maintain confidentiality with regard to the information being processed, stored, or accessed by the network
• Utilizing monitoring tools to capture and analyze traffic, maintain uptime, generate usage reports, and spot trends
• Creating and maintaining documentation and diagrams as needed when assets are added or removed
• Other duties as assigned

ADDITIONAL RESPONSIBILITIES

• Assist personnel of other departments as a computer resource
• Provide on-the-job training to new department staff members
• Provide computer orientation to new company staff

WORKING CONDITIONS
 
Working conditions are normal for an office environment. Work requires extensive use of a computer. Responsibilities may require evening and weekend work in response to the needs of the systems being supported.

Experience & Educational Background:

REQUIRED

• At least one certification: MCSE, ACA, ACP, CCNA, CCNP, or CCIE
• Education: Bachelor’s Degree in Computer Science, Information Technology, or similar

PREFERRED

• Systems: Windows, Mac, Unix-based, Cisco, Aruba, Palo Alto
• Networking: Switches, Routers, Hubs, Servers, Cables, Racks, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, OSPF

Skills & Competencies:

• Knowledge of a range of computer networking systems to include Ethernet computer net