About the Team

Our Platform Account Development team is responsible for the adoption and growth of Platform solutions with our hundreds of thousands of SMB restaurants in the US (SMB defined as =< 150 locations). This sales specialist team partners with our Account Management team to understand the first party (i.e. online ordering) growth goals of our restaurant customers and tailors our many solutions to meet their needs.  

About the Role

DoorDash is a leading on-demand food delivery service, connecting customers with their favorite restaurants and local businesses. With a strong focus on innovation, technology, and exceptional customer experiences, DoorDash has rapidly grown and expanded its services across the globe.

As a Senior Manager of Sales Strategy & Operations at DoorDash, you will play a pivotal role in accelerating Selection and merchant acquisition for our core restaurants business. You will be responsible for leading a team in driving increased sales productivity, optimized sales allocation, and best in class operational excellence in achieving our ambitious Selection goals in partnership with our SMB Sales organization. Reporting to the Senior Director of Revenue Strategy & Operations, you will work closely with cross-functional teams to acquire merchants for DoorDash at scale, drive strategic pushes into key opportunities, and operationalize our go to market. 

As the leader of Platform Account Development, you own the sales performance that is the main input to our SMB platform volume goals. You do this through hiring, developing, and performance managing great talent, building an inclusive and motivating work environment, and working with our S&O and Product partners to build the optimal customer experience. You will report to our Director of Post-Sales Strategy & Operations and work closely with cross-functional teams in building sales strategy, operationalizing our go-to-market efforts, and enabling sales teams to hit goals.. 

You’re excited about this opportunity because you will…

• Lead post-sales strategy for top company priorities. DoorDash built our lead in restaurant selection through a cohesive and scaled sales effort. As more merchants join our Marketplace, our opportunity to grow our Platform business grows too. This role will lead the charge in new Platform adoption growth within our existing base of SMB restaurants. 
• Build a high performing sales strategy team. We are still early days in understanding and mapping how inputs translate to outputs. Our AD S&O lead will work with their team to investigate our sales math, ringfence efforts to learn more and quickly about what the most effective sales tactics are at each stage of the funnel, and scale learnings and performance quickly through their ranks.
• Learn from the front to enhance our customers’ and employees’ experiences. While guiding across many functions, our leaders remain as customer obsessed as our front line sellers. Our AD S&O lead will leverage their own learnings from conversations with merchants as well as scaled learnings from their team to build better processes and programs that help make our merchants’ and peoples’ lives easier.
• Partner with our GMs and Product team to elevate our offering. To win the next tier of SMBs we must evolve our service. This role will harness their team’s conversations and technology to give voice to the customer with our General Management and Product teams.
• See around corners for the team. Whether planning for the next quarter, for the next year with new products, or for several years down with new organizations, this role will be responsible for shepherding our Platform Account Development team into the future. 

1. Lead US Pre-sales Strategy: Build upon our US pre-sales strategy, working collaboratively with cross-functional teams to drive impact across the business.
2. Drive Strategic Vision: Develop a clear strategic vision for the sales operations function, aligning it with DoorDash's overarching business goals.
3. Team Development: Develop and scale new roles, driving new Selection across our restaurant business, and accelerating sales productivity and ROI 
4. Strategic Planning: Collaborate with cross-functional teams to prepare and execute strategic initiatives aimed at driving growth, including expanding our hiring efforts, market sprints, and specialized roles.
5. Data-Driven Insights: Leverage your expertise in analytics to analyze sales performance, identify opportunities for growth, and drive data-driven decision-making.
6. Operational Excellence: Continuously optimize