Date Opened: Wednesday, March 05, 2025 12:00 AM

Close Date: Wednesday, March 19, 2025 12:00 AM

Department: Aviation Department

Function Operations Support

Salary: $23.00 - $29.91 Commensurate with Experience

SUMMARY

Airside Operations Agents perform skilled work, including safety and security inspections of the Air Operations Area, vehicles, and terminal facilities and relaying emergency and non-emergency information. Operate and monitor communications equipment, such as radios, telephones. Primary function of Airside Operations Agents is to perform escorts, inspections, and respond to incidents in the AOA. Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures while representing CLT in a professional, positive manner.

Responsibilities:
Conducts vehicle escorts and Part 139 inspections on the Non-Movement Area. Assist the Airport stakeholders and public as needed. Act decisively and exercise independent judgment within established rules, regulations and procedures.
Assists with federal programs to comply with FAA and TSA regulations that are required for commercial service airports. Enforce Airport established rules and regulations that govern the operation of the airfield and airport employees.  Interpret and adhere to all federal, state, and local regulations to ensure the safety and security of all persons and resources on airport property.
Formulate comprehensive and concise communications in both oral and written form. Completes all required documentation.
Ability to respond calmly and effectively during emergency and irregular operations incidents following NIMS/ICS structure.
Support snow, wildlife and construction related duties. Completes all required Part 139 initial and recurrent training in a timely manner. 
Supports other Airport Operations Sections by performing assistance duties for irregular and emergency operations such as crowd control, fire watches, escorts, and other duties deemed necessary for continuity of operations.
Other duties as assigned.
 

Minimum Qualifications:
High school diploma or Equivalent and one-year related work experience. 
Preferred Qualifications:
Associate's degree in Aviation Management, or related field and one year experience at an FAR Part 139 commercial service airport in a position in airport operations, airport safety/security, or airline ramp operations. 
Knowledge, Skills and Abilities:
•    Skills to communicate clearly and effectively verbally in person, over telephone and two-way radio.
•    Skills to communicate clearly and effectively in writing.
•    Skills to effectively organize data and prioritize resources during routine and special operations.
•    Ability to work independently or as part of a team.
•    Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, representing CLT in a professional, positive manner.
•    Ability to respond calmly and effectively in emergency and stressful situations.  Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures.
Physical Requirements:
Works mainly outside or within a vehicle. Spends about 75% of the time sitting, standing and walking.  The remainder of the time could be spent bending, reaching, twisting or driving.  Must be able to walk up to one mile and drive up to 25 miles daily. Lift up to 25lbs for short distances, and lift and carry 5 lbs for up to 100 yards. Must be able to climb and descend stairs, perform inspections on foot and in a vehicle, operate various features of the terminal facility, including elevators, escalators, lighting, automatic doors and security gates.  Must be able to operate and monitor communications equipment, such as computers, radios and telephones.  May be exposed to chemicals, fumes, solvents, machinery, moving objects/vehicles, dust, slippery/uneven surfaces and excessive noise.

Sensory requirements:
•    Color distinction
•    Peripheral vision
•    Smell
•    Distance vision 
•    Depth perception
•    Touch
•    Near vision
•    Hearing

General Information:
•    Must be able to work assigned shifts, including holidays, and reports back to work during emergencies, urgent situations, special events and inclement weather. Shifts are generally divided into first, second, and third shift hours to cover a 24/7 operation. Hours are subject to change based on operational need. Overtime may be offered and/or mandated when needed. 
•    This position is deemed essential and employees are subject to mandatory overtime. This position is