Regional IT Support Specialist

Your Job

Georgia-Pacific (GP) has an exciting opportunity for an IT Technical Analyst to support 150+ manufacturing facilities across North America. This position is a key member of the Georgia-Pacific Manufacturing IT Plant organization supporting our Building Products, Corrugated, and Wood and Fiber Supply. GP is one of the largest Building Products, Corrugated, and Consumer Product manufactures in the world. 

What You Will Do

• Provide Onsite and Remote support for technologies installed in business and manufacturing process environments to include Physical and Virtual Windows/Linux Servers with their associated storage devices, networking infrastructure (wired and wireless), firewalls, end user computing workstations, and associated peripheral devices. Participate in on-call and/or after-hours support as needed.
• Serves as a primary technical resource for the sites within your region/division supporting infrastructure related requests and issues.
• Makes regular visits and contact with all the sites within your region/division.
• Coordinate with systems, network, and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding activities, problems, status, timelines, and other details.
• Perform root cause analysis and remediation of technical issues demonstrating a high level of initiative and executing against a defined plan and strategy.
• Working as part of a diverse enterprise support team to build strong working partnerships with local site operational and capability teams to create value drivers and results.
• Working as part of a team and independently, setting goals, and achieving milestones with minimal direction.
• Approximately 50% - 75% travel to manufacturing sites.

Who You Are (Basic Qualifications)

• At least 5 years of experience in IT technical support.
• At least 2 years of wired and wireless administration of Cisco Layer 2 devices
• Knowledge and hands-on experience supporting a diverse technology stack (I.E.: Windows desktop and server, tablets, variety of peripherals, network technologies (wired & wireless), active directory, group policies, domain controllers, etc.)
• Quickly troubleshoot issues, implement solutions, and document
• Basic knowledge of Service Now for incident management and problem resolution.
• Excellent attitude, great phone etiquette, and strong interpersonal skills.
• Strong written, verbal communication, and people skills.
• Ability to participate in a rotating on-call support schedule.
• Ability to lift 35 pounds, work in various manufacturing mill environments, climbing stairs.

What Will Put You Ahead

• Variety of industry technical certifications (I.E.: CompTIA A+, Security+ and, Network+; etc…)
• Basic Linux System Administration experience
• Basic fluency with PowerShell
• Experience with advanced Windows troubleshooting tools like Sysinternals
• Experience in IT/OT support in a manufacturing environment.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on