Virtual Medical Back Office Coordinator
Strive HealthAbout the role
How You’ll Make An Impact
At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.
Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.
If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!
Benefits & Perks
- Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
- Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
- Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
- Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
- Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.
To learn more about our offerings, click here.
What You’ll Do
As the Virtual Medical Back Office Coordinator, you will be responsible for providing general administrative support to clinic and mobile operations. This position reports to the Lead, Virtual Medical Back Office Coordinator.
The Day to Day
- Answer incoming phone calls in a fast paced/high volume environment.
- Achieve daily goals consistently as outlined by management.
- Listening actively to patients’ concerns, understanding their needs, and provide accurate information.
- Perform registration and insurance verification/updates for patient visits.
- Tracks member consents of enrolled and engaged members.
- Conducts outreach to established members utilizing ad hoc lists, no show and canceled reports and/or assigned panel lists.
- Obtains medical records, processes care plan and visit summaries, processes and mail member educational materials.
- Completes ongoing training to further skills and development.
- Ensures all member engagements are documented accurately.
- Assist with special projects outside of normal scope of responsibility when necessary.
Minimum Qualifications
- 2+ years combined of related education, experience, or certification.
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
- Ability to travel and be on-site to meet business needs.
Preferred Qualifications
- Experience using electronic medical records.
- Bilingual Spanish-speaker.
- Excellent Data Entry skills
- Experienced in Microsoft office (Word, Excel, Powerpoint, etc.).
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