Associate Everyday Banking

Application Deadline:

05/23/2024

Address:

VIRTUAL13 - HomeRes - IL

Job Family Group:

Retail Banking Sales & Service

Start Date: July 15, 2024

Work Schedule: All Hours are in Central Time Zone

• Sundays Off, Work Monday - Saturday, choice of Tuesday or Thursday off
• Choose between Flex or Set Shifts:
• Flex shift - 8 am - 6:30 pm CST (shifts can vary day-to-day between 8 am - 6:30 pm), OR
• Set Shift - 9:30am - 6:30pm CST (shifts are always 9:30 am- 6:30pm)

Training: Mandatory training up to 12 weeks from start date, Monday - Friday, 8 am to 5 pm CST

**Remote Opportunity**

Where new skills and great service come to life

Whether you’re new to banking or already have financial services experience, our Customer Contact Center (CCC) is where you’ll develop skills for career growth while providing great customer experiences. As an Associate, you’ll help customers with their finances from giving sound advice to promoting BMO’s banking products.
 

How we’ll help you get started

The way we work is changing, and we offer flexible options that recognize the evolving needs of our candidates and employees.  As you move through our recruitment process, a recruiter will confirm details with you around any flexible work options available to you.

At BMO, we invest in our Associates from day one. With learning and development at the heart of our employee’s success, we’ll introduce you to the world of banking all the way to helping you grow into future roles:

• You’ll get up to 12 weeks of industry leading educational training to build the knowledge and skills you need
• Our team of leaders work with you to build a development plan with regular coaching, mentorship and support so you can reach your professional goals

What you’ll do day to day

• Handle an average of 75-100 inbound calls daily in a high-volume, fast-paced environment
• Answer questions, process transactions, recommend products and provide advice to customers over the phone
• Have meaningful conversations with customers to understand their needs and offer the right products/services to meet them
• Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support
• Spend 90% of your time supporting customers on the phone and 10% in career coaching and future learning activities

What you’ll need

• A passion for helping people
• Ability to critically think on your feet, multi-task and thrive in a fast-paced environment 
• A positive, enthusiastic attitude with strong people skills 
• Fluency in English (oral and written) 
• Willingness to learn and adapt to changing technologies
• A knack for being tech savvy with above average computer skills 
• Ability to work in a flexible environment (shifts vary: Monday-Sunday from 8am to 8pm), plus mandatory training up to 12 weeks (Monday-Friday from 8 a.m. to 5 p.m.)
• 2-3 years sales, customer service or financial institution experience an asset

Why you’ll love growing your career here

• Customizable benefits, performance bonuses and our competitive employee share ownership program 
• Work in a digitally focused environment where you’ll use innovative tools
• Strengthen your skillsets with access to professional tools, resources, in-depth training and ongoing manager support
• As North American’s eighth largest bank serving customers for 200+ years, connect with thousands of employees to build your professional network and explore more opportunities

Compensation and Benefits:

$41,715.00 - $67,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we