Senior Manager, Retail Performance

Are You a Good Match? 

 

Do you have a passion for High Jewelry, Art & Culture? 

 

Do you have experience with luxury products in your past? 

 

Do you have strong attention to detail and thrive in a fast-paced environment? 

 

If so, we’d love to get to know you! 

 

Role Overview

The Senior Manager, Retail Performance leads the retail performance team in developing strategies and behaviors that drive sales and the client experience through key retail drivers and metrics. This data, retail analytics and financial information driven role connects insights to larger strategic initiatives.

This role reports to the Director of Operations and is based out of New York.

 

Responsibilities (or Mission)

• Evaluate business performance across the Americas region, translating data to actionable insights aligned with Maison expectations. 
• Formulate business strategies to address opportunities within the region and to improve retail performance.
• Initiate and execute retail business projects, including building high level business decks.
• Supports cross-functional departments (Retail Operations, Wholesale, Supply Chain, Marketing and Finance) with regular sharing of data to highlight concerns, opportunities in business trends and budget reporting & monthly phasing for finance.
• Partner with the Regional teams to analyze boutique performance, identifying top performers, emerging talents, and opportunities for improvement, and liaise with senior leadership and HR to ensure retail teams have the necessary tools for optimal performance.
• BI/SAP Analytic Cloud expert and “go to person” for all retail and staff:  drive new BI functions roll-out to US market; run key user tests, conduct Retail KPI training; new boutique director training on reports and dashboards.
• Create tools to support the boutique management teams with forecasting, compliance adherence and overall performance. (i.e., ad hoc reporting, educational tools, etc.)
• Coach, mentor and manage the retail performance team to prepare financial analysis and reporting on KPI’s for weekly and monthly reporting.

 

Qualifications

Education

• Bachelor’s degree

 

Required experience:

• At least +7 years of previous work experience in luxury retail management.
• SAP knowledge is required.
• Expert Excel skills with advanced formulas, Power point skills strong knowledge of retail math.
• Strong communication and analytical skills.
• Proven ability to work with all levels of an organization and foster cross departmental relationships.
• Proven experience monitoring, tracking and reporting KPIs.
• Experience in leading/influencing internal and external stakeholders.
• Knowledge of retail budgets, sales trends and forecasting.
• Excellent interpersonal skills with a service-oriented attitude. 

 

Currently, we are not sponsoring work visas.  Applicants must have valid work authorization for employment in the USA.

 

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

 

More than a job…it’s an experience!  

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels.  By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

 

The recruitment process:  

Please complete an application on the Richemont Career Site. 

Selected candidates will be contacted by the HR team for an interview.

#Bloom with VCA

 

Salary Range- $100K- $130K /yr.

Salary will be negotiated based on skills and experience.

This role is bonus eligible.