KJUS | Regional Retail Associate Manager

KJUS | Colorado Regional Retail Associate Manager

Full-time - Vail, CO

Exempt, Salaried | $55,000 - $63,200

Primary Responsibilities:

Primary responsibility for supervising day to day operations of the KJUS Retail Location, retail staff and all office functions within the KJUS Retail Location to ensure our customers are serviced in a positive and efficient manner. This responsibility includes effective supervision of the staff, inventory, accounting and adherence to company policies and procedures and attainment of profitability and financial objectives within the store.

Retail Store Management/Procedures:

• Ensure the store meets company standards with regards to merchandising, visual presentations, housekeeping and loss prevention requirements
• Manage customer service experience ensuring that customers are receiving the maximum level of service at all times
• Primary key holder for opening/closing processes
• Develops staff schedules with consideration of time off requests. Manage staff performance including disciplinary actions
• Manage assigned operational functions within the department consistent with the strategic plan and vision for the store. Utilizes and monitors efficiently all systems software to ensure proper pricing and stock levels. Organizing and monitoring inventory and preparing sales/inventory reports as needed
• Monitors the cleanliness of the store and the stockroom
• Performs other duties as required

Process Improvement and Efficiency: 

• Manages the delivery of guest services consistent with the company's core service standards and the KJUS brand
• Refine procedural methods and recommends improvements based on experience and feedback from customers

Recruiting, Training, and Development: 

• Recruit, train, motivate and develop sales staff in conjunction with HR
• Carry out management responsibilities in accordance with the organization's policies and applicable employment laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Support and enforce company policies and procedures in a fair and consistent manner, taking corrective action with staff whenever necessary

Qualifications:

• High school diploma or equivalent, bachelor’s degree in related field preferred
• Minimum 1 year of experience in customer service in a retail, hospitality, or restaurant environment
• Minimum 1 year experience point-of-sale policies and procedures
• Strong organizational, motivational, and communication skills
• Proficient in Microsoft Office
• Typically long periods of sitting, standing, and/or walking
• Must be able to lift 30lbs and carry boxes up and down stairs
• A passion for outdoor sports industry

Benefits:

• 15 days vacation
• 12 paid holidays
• 6 sick days
• Medical
• Dental
• Vision
• 401k
• …and more!