VP, Strategic Partner Management

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Vice President, Strategic Partner Management

About Heartland

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services.  Simply, we create meaningful technology centered experiences that enable our customers to prosper.  If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you.  If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Job Summary

As the VP of Strategic Partner Management, you will be responsible for leading and overseeing a team that is responsible for partner management. The team is responsible for successful preparation, setup, and initiation of newly acquired partnerships for purposes of growing partnerships. Your duties will include growing and leading a partner management team as well as collaborating with strategic partners to identify revenue and growth opportunities. In addition to driving business development initiatives, this role also acts as a leader for the team, providing more complex analysis and oversight.

Duties

• Lead and grow a partner management team, which includes strategic partner managers, and strategic partner management leaders.

• Hold team members accountable to partner expectations, including service, production, and revenue.

• Clearly communicate expectations to all pertinent stakeholders.

• Collaborate with the US Merchant and Revenue senior leadership teams on the partner relationships and overall performance, efficiency and efficacy, driving continuous improvement

• Stay apprised of all new products and offerings that may be attractive to partners.

• Act as a resource for any new inquiries from Business Development and Sales and Support regarding integration setup issues or concerns.

• Regularly review all necessary reporting platforms and opportunity records for accuracy and further growth and/or improvement opportunities

• Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in the department’s goals.

• Perform related projects and duties as assigned.

Job Requirements

• Bachelor's Degree in a Business Administration or business-related field or five plus years related experience and/or training, or equivalent combination of education and experience.

• 5-10 years of leadership experience required

• 5+ years of experience leading and managing partner teams

• Knowledge of financial technology solutions, such as payment gateways and merchant processor required

• At least 5+ years of experience in overseeing and managing multiple CRMs, including SalesForce, and/or other sales technologies for a large multi-channel (including a digital sales organization

• Proficiency and working knowledge in Google Suite

• Ability to establish priorities, work collaboratively, and meet objectives

• Demonstrated flexibility to adjust to rapidly evolving conditions and unforeseen circumstances

• Strong analytical, problem solving, and decision making skills

• Demonstrated passion for eCommerce or technology services

• Strong professional oral, written, and presentation skills

• Ability to maintain a high level of confidentiality

• Effective communications and interpersonal skills

• Ability to manage multiple priorities in a fast-paced environment

Diversity and EEO Statements

Heartland is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positi