Regulatory Program Manager, Cash App

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

Cash App is looking for an experienced regulatory program manager to join its Strategic Response team. In this role you will join a team of program managers, uphold and maintain the Cash App product’s licensing and regulatory obligations, and manage projects and strategic initiatives concerning parties external to Cash App, such as regulators, partners, and consultants.  You will work alongside a team of regulatory attorneys dedicated to serving the Cash App product and partner with members of the finance, compliance, analytics, product and other teams to ensure that Block is compliant with applicable requirements while streamlining regulatory impact and facilitating innovation.  

This role requires strong program management skills, ability to communicate effectively at all levels of the organization, ability to drive collaboration and consensus amongst cross functional teams in an efficient way.   This is an exciting opportunity for someone who enjoys developing a deep understanding of the regulatory landscape and advising internal stakeholders on emerging legal requirements.

You will:

• Lead projects and initiatives from initiation to completion. This will include defining scope, goals, creating detailed project plans, monitoring and reporting on progress, identifying risks, and ensuring consistency. 
• Strategically partner with multiple internal teams including Product, Legal, Compliance, Data Science, and Customer Operations, amongst others while facilitating clear communication and aligning on objectives. 
• Lead the direct or indirect examination process from the First Day Letter, preexam questions, onsite examination review through to management action plans and remediation of any findings 
• Drive consistency and improvement in processes and tools for the the team and key stakeholders (both horizontal layer across all programs, and vertically within programs)
• Participate in long term team strategy, program management and prioritization, project and program management, and team leadership.
• Maintain relationships with all partners and state and federal regulators and respond to regulatory requests in a timely and regulatorily-compliant manner
• Retain all regulatory records, submissions, communications associated with the regulators and jurisdictions you cover
• Manage assigned work with a team-oriented approach

Qualifications

• 6+ years of project or program management experience
• Experience in the financial services industry
• Experience leading program or project teams
• Experience building successful large-scale programs 
• Highly organized with the ability to own multiple, concurrent tasks to completion
• Strong verbal and written communication skills, problem-solving skills, and attention to detail
• Ability to work independently but also to lead others in the completion of important tasks
• Experience working with program management tools

Even better:

• Project Management Professional (PMP) certified
• Experience in responding to federal, state and global regulatory inquiries
• Experience in responding to key partner inquiries
• Experience in reviewing audit conclusions and managing recommended changes to business programs
• Experience in the consumer financial services industry 
• Experience working with multinational teams

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and ma