Director of SHWB Technology Systems, Data and Reporting Strategist

Reporting to the Vice Provost for Student Health and Well-Being as part of the central office team. We are seeking a Director of SHWB Technology Systems, Data and Reporting Strategist.

The Johns Hopkins University Student Health & Well-Being (SHWB) Practice Group provides holistic services that are accessible, inclusive, equitable, and high quality in order to foster a proactive, supportive culture and enhance students’ and trainees’ experience at Johns Hopkins University while preparing them to lead fulfilling personal and professional lives. Our integrated service delivery model provides dynamic health promotion and well-being support and programming, student disability services including guidance and resources, and in-person primary and mental health care options at our clinics as well as remote support through phone and online resources to JHU students and learners across all nine schools within the University.

We define well-being as an optimal and dynamic state that allows people and communities to achieve their full potential. By focusing on the whole – the whole person, the whole educational experience, the whole institution, the whole community – well-being becomes a multifaceted goal and a shared responsibility for the entire institution.

This position is a full-time position in the East Baltimore/ Homewood/ District of Columbia office with a requirement for availability to travel to other Baltimore area campuses and to the DC campus for program delivery and in-person meetings, when necessary. This position central office will be at the Homewood campus and have a hybrid option (at least three days in-person, may vary during the year and cycle of work).

Specific Duties & Responsibilities

Strategic Leadership

• Provide administrative oversight of SHWB data, assessment, and research efforts.
• Ensure alignment of assessment activity with the university, division, and units’ strategic plans.
• Responsible for monitoring progress, using data, toward strategic initiatives, technology solutions and reporting assessment results to VP for SHWB.
• Collaborate with SHWB leadership team to identify opportunities for data-driven insights and performance improvement and support evidence-based decision-making.
• Forecast trends and stays abreast of emerging health, wellness and disability technology systems in the marketplace and recommends as appropriate to invest into new systems and functions and sunset current systems that best meet the mission and goals of the division.

Product Management

• Provide administrative oversight and management of SHWB applications; electronic health record (Point and Click), disability accommodation information system (AIM), PowerDMS and any future SHWB systems and technology.
• Serve as liaison to University Student Services (USS) IT and Central IT to support the organization’s technology infrastructure and integration.
• Develop recommendations for standards, polices, and procedures to guide technology system organization, operations, utilization, administration, and business continuity.
• Coordinates consideration of recommendations by the VP for SHWB and senior team.
• Formalizes approved measurers and ensures implementation of new or revised technology functions and systems communicating changes and coordinated training with affected units and staff members.
• Lead interactions with SHWB units and stakeholder departments and outside vendors for planning, implementation and evaluation of projects and management of existing systems.
• Manage, implement, and evaluate third-party/ contract systems such as Timely Care, Silver Cloud, Calm App, etc. in partnership with the Director of Operations and relevant SHWB leadership team members to provide outcome data and assessment.

Reporting Analysis

• Work in partnership with USS Assessment and Analysis and University Institutions Research with the support of a data analyst to create reports that assists the unit and university in making data driven decisions regarding services, programs, interventions, and budgets.
• Develop public facing dashboards monitoring key performance indicators, outcomes, and other metrics.
• Collaborate closely with Director of SHWB Operations, Public Health Officer, Strategic Initiatives Project Manager, and departmental managers in providing yearly service reports to the schools as well as triaging and fulfilling other requests for SHWB data.
• In alignment with division and unit KPIs designs, develops, and manages system interfaces, data collection, analysis, and reporting.

Supervision

• Supervise Systems Analysist/ Manager of