Head, Human Insights & Analytics

Job Description Summary

The location for this role will be East Hanover, NJ.

 

Job Description

The Head, Human Insights & Analytics is responsible for leading the team that will deliver the set of capabilities used by the US Novartis enterprise to develop insights about customers (HCPs, accounts) and patients. This leader will lead the team that will generate meaningful human-level insights and analytics for functional teams, improving our ability to meet customer & patient needs​.  

 

This leader will support the team in exploring innovative methodologies to improve insight generation.​ They will lead the team to identify and implement behavioral research methods that enable the team to identify, study, and determine drivers of desired/undesired consumer behaviors in key situations/contexts which impact Novartis’ products and services. Integrate performance analytics (e.g., diagnose current results with aligned KPIs and drivers, provide clarity on root cause) and predictive analytics (e.g., data-driven scenarios and simulations) to explores/address business issues in the context of the disease area or brand. Identify and implement behavioral research methods that enable the team to identify, study, and determine drivers of desired/undesired consumer behaviors which impact Novartis’ products and services. 

The pay range for this position at commencement of employment is expected to be between $284,000.00 and $426,000.00 a year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Major Accountabilities:   

• Lead team that will generate meaningful human-level insights and analytics for functional teams, improving our ability to meet customer & patient needs​ 

• Drive delivery of commercial patient and payer insights with fidelity to key business questions related to: Primary & secondary market research, competitive intelligence, precision medicine, customer journey development and omnichannel engagement strategy  

• Support assets with insights across the full product lifecycle, including development & launch​  

• Facilitate connectivity across teams (customer, patient, payer, etc.) to create more integrated insights for commercial partners ​  

• Identify services / offerings that could be automated or productized and applied across multiple functions given repeated use by partners​ 

• Strategically prioritize (with decision science partners and other Insights & Decision Science (IDS) leads) and drive forward insights and analytics considering business need, resourcing and expected impact across the many inbound requests 

• Build and accelerate capability around patient-centric data, insights and analytics 

What you will bring to this role:

Education (minimum/desirable): 

Bachelor's degree in related field is required; Master of Science and