Manager, Risk Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Risk Management

Manager, Risk Management
Career Level: 6


Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Global Business Solutions Center (GBSC) is the operational service center to internal corporate functions; Finance, Human Resources, Law, Franchise and Integrity. GBSC delivers value to internal stakeholders by driving operational efficiencies, enhancing customer experience, and improving business results. To successfully accomplish these results, it’s imperative to effectively monitor and identify risks and establish robust risk management plans to ensure high quality and performance.

The GBSC Risk Manager is a position within our shared services organization reporting to the GBSC Risk Director. This position will provide support in further establishing and evolving an operational risk management program within the GBSC. The role is responsible for supporting implementation and monitoring of operational risk across our shared services functions to identify, assess and mitigate risks/issues that arises from inadequate or failed processes, people, systems or external events, while maintaining a balance between risk mitigation and efficiency.

Responsibilities
Dedicated RM support for People & Capability and other assigned areas
Proactively identify high risk issues, formulate recommendations, and play a key role in implementing solutions
Advise on process, system, and project testing plan to assess system integrity and control effectiveness
Ensure appropriate internal controls are in place to address identified risks and controls
Advise business process owners on performing root cause analysis for identified issues as well as monitoring control deficiencies and resolution, while mitigating risk through the development of operational and business unit controls
Prepare and monitor risk reporting, including analysis of risk profile and risk indicators, tracking response plans for incidents, etc.
Coordinate and provide guidance to associates and leaders during internal audits, external audits and regulatory inspections
Conduct pre-audit assessments, and track post audit action items to closure
Work closely with organization risk management leaders and cross-operations risk representatives on alignment of enterprise-wide and operational risk framework to identify and appropriately evaluate/prioritize current and emerging risks
Define metrics and other Key Risk Indicators (KRIs) to monitor adherence to risk appetite, policy requirements, controls, and standards, as appropriate
Participate in and/or leading cross-functional teams responsible for implementing risk management objectives and projects;
Coordinating and leading periodic comprehensive risk assessments, including:
– Operational assessments for each function
– Risk and Control Self - Assessments (for processes and systems)
– Service expansion assessments
– Process reviews
Work with GBSC project managers and Risk Champions to provide comprehensive support to GBSC operational teams

All About You
Risk management experience in a large multinational service organization
Knowledge of risk management practices (e.g., ERM, ORM, TRM)
Proven experience in audit, operational risks, or other risk management functions
Experience with the “three lines of defense” model
Strong understanding of compliance and risk management frameworks
Highly effective verbal and written communication and presentation skills with all levels of the organization
Strong interpersonal skills and ability to influence