Medical Receptionist - Charm EMR | ZR_29031_JOB

This is a remote position.

Job Highlights Contract: independent Contractor Schedule: 40 hours per week; Monday through Friday, 8:30 AM - 5:30 PM EDT; 1-hour unpaid lunch break  Client Time zone: Eastern Time (EDT)

Client Overview A growing psychiatry practice focused on providing comprehensive mental health services to their community. They use modern EMR and communication systems to streamline patient care and maintain the highest standards of confidentiality. The practice values long-term relationships and is seeking a dedicated team member to support their expanding patient base.

About the Role You’ll be the vital first point of contact for patients seeking mental health support, playing a crucial role in their healthcare journey. This remote position offers the opportunity to make a meaningful impact in the mental health field while working with a dedicated healthcare team. You’ll manage patient interactions with professionalism and empathy, using cutting-edge technology platforms to ensure seamless operations. This role is perfect for an experienced medical receptionist who wants stability, growth, and the satisfaction of supporting mental health care.

Responsibilities

• Register and manage patients in Charm EMR platform with accuracy and attention to detail
• Handle incoming and outgoing patient calls using Spruce voice phone system
• Coordinate patient scheduling and appointment management
• Communicate effectively with patients regarding psychiatry-specific inquiries and procedures
• Maintain strict HIPAA compliance and patient confidentiality standards
• Support daily office operations and administrative workflow
• Provide compassionate customer service to patients and their families
• Assist with insurance verification and patient intake processes

Requirements

• 3+ years of experience as a medical receptionist
• Proficiency with Charm EMR platform for patient registration and management
• Experience with Spruce voice phone system for call handling
• Strong communication skills and professional phone manner
• Ability to work effectively in a HIPAA-compliant remote environment
• Comfort with mental health-related conversations and sensitive patient interactions
• Bonus if you have experience with psychiatry office operations
• It helps if you’re familiar with insurance verification processes.

Why Join This Team?

• Fully remote work arrangement with secure, HIPAA-compliant technology setup
• Comprehensive health insurance benefits included
• 5 paid days off annually after completing your first year
• Opportunity to make a meaningful difference in mental health care
• Supportive team environment focused on patient care excellence

Benefits

• Permanent work from home
• Immediate hiring
• Steady freelance job