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Technical Operations Analyst, Global Outsourcing Security & Technology
Amazon.comUS, MD, Virtual Location - Maryland, United StatesRemotefull_timeVerifiedPosted 5 Jan 2023
About the role
Amazon Customer Service is seeking a Technical Operations Analyst who enjoys solving problems, working with customers, and constantly learning.
At Amazon, we strive to be Earth’s most customer-centric company where we can find and discover anything we want to buy online. We hire the world’s brightest minds, offering them an environment in which one can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
The Technical Operations Analyst is cross-functional role primarily responsible for front line helpdesk support for the Global Outsourcing network. You will respond to incoming trouble tickets, triage and test with our customers and drive issues to resolution. You will also be expected to improve operational efficiency through creating and improving our processes, creating end user documentation and multimedia content to reduce ticket volumes and increase self-help offerings for our customers.
You will be surrounded by people who are incredibly smart, passionate about helping people remove human effort by virtue of our software, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
At Amazon, we strive to be Earth’s most customer-centric company where we can find and discover anything we want to buy online. We hire the world’s brightest minds, offering them an environment in which one can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
The Technical Operations Analyst is cross-functional role primarily responsible for front line helpdesk support for the Global Outsourcing network. You will respond to incoming trouble tickets, triage and test with our customers and drive issues to resolution. You will also be expected to improve operational efficiency through creating and improving our processes, creating end user documentation and multimedia content to reduce ticket volumes and increase self-help offerings for our customers.
You will be surrounded by people who are incredibly smart, passionate about helping people remove human effort by virtue of our software, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job.
Basic Qualifications
- 1+ year experience developing with HTML5, CSS and Javascript
- 6+ months experience working with AWS services using the console and AWS CLI
- 5+ years multimedia production experience with a modern platform like FinalCut Pro or Adobe Premiere Pro
- 5+ years commercial audio production experience
Preferred Qualifications
- Demonstrated ability to streamline Helpdesk/on call processes
- Excellent written and verbal communication skills
- Technical troubleshooting and strong analytical skills
- Project management skills with the ability to work on multiple projects simultaneously
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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