CSR-Chatham TB

Posting number: 2026-00514

Department: District 9-1 County Position

Division: Chatham County

Job classification: Customer Svc Rep 1

Posting type: Open

Categories: Customer Service

Summary

Pay Grade: F

 
Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. 

What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact.  No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths 
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

All Coastal Health District County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Examples of duties

Under general supervision, performs a wide range of administrative and clerical duties to support the Chatham County Health Department’s Chest Clinic. Responsibilities include but are not limited to answering telephones and emails, scheduling appointments, checking patients in/out, maintaining clinic flow, processing referrals, electronic health record data entry, processing payments, verifying insurance, tracking outstanding balances owed, resolving customer complaints, drafting documentation or reports, handling confidential information, providing a professional and courteous customer service experience, communicating with internal and external customers/partners to meet customer expectations as well as maintaining HIPAA standards related to privacy and security, responding to emergencies, attending staff meetings and on-going training to perform job tasks effectively, occasionally lifting of up to 45 pounds, and performing additional customer service and clerical support duties when assigned.

Qualifications

High school diploma or GED AND twelve months of experience handling customer's questions, complaints and/or providing information.

Supplemental information

For more information on the State of Georgia Benefits visit http://team.georgia.gov/
  
 Benefits for Full Time Eligible Employees
  
 •            13 Paid Holidays
 •            Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave
 •            Defined Benefit retirement plan
 •            Health Insurance
 •            Dental Insurance
 •            Vision Insurance
 •            Health Care Spending Account
 •            Dependent Care Spending Account
 •            Life Insurance
 •            AD&D Insurance
 •            Disability Insurance
 •            Legal Insurance
 •            Long-Term Care Insurance
 •            Specified Illness
 •            Deferred Compensation (401K & 457 Plans)
  Additional Perks
 •            A supportive and rewarding work environment
 •            Physical Activity Breaks
 •            Employee Assistance Program
 •            Employee discount program
 •            Tuition Assistance
  
 To learn more about the Coastal Health Dis