Patient Account Representative

Location:

Redfield, SD

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Redfield Community Memorial Hospital and Clinic is seeking a qualified individual to join our team!

Position Highlights

Job Summary:   

• Applies payments from all payer sources to patient accounts in a timely and accurate manner
  • Home Care payment
  • Online Bill Pay
  • EFT’s-locate and print EOB’s daily
• Checks for appropriate billing/payments from payers
• Balance online Bill Pay reports
• Prints and reviews statements for Hospital and Clinic
• Answers patient phone calls and forwards accordingly
• Receipts money collected accurately
• Refunds to payers or self-pay accounts
• Daily direct deposits
• Credit card functions/batching
• Creates favorable impression to patients
• Assists in business transactions with the hospital accounts
• Sorts mail to correct departments
• Continues the updates/testing/software program
• Other job duties as assigned

Essential Job Functions:

• Maintains confidential nature of patient financial information
• Maintains accuracy of receipted/EOBs to patient accounts
• Answers patient questions in a accurate and timely manner
• Works with little supervision
• Self-paced, working accurately and efficiently
• Cooperation with ancillary departments
• Ability to work under conditions of frequent interruptions and must pay attention to numerous details
• Considerable initiative and judgment involved

Marginal Job Functions:

• Knowledge of computer networking operations.

Essential Physical Demands:   Dexterity necessary for keyboarding/typing/adding machine usage, filing, holding, indexing, inserting, lifting, opening, sorting, stapling, turning and writing.  Good communication skills and hearing are necessary when dealing with patients, visitors, nurses, physicians, and other staff.  Job involves frequent, repetitive motions of the hands/wrists involved with computer entry.

Work Environment:  Works inside with and around others.

Equipment Used to Perform Job:  Office equipment including adding machine, telephone, fax, copier, etc. as well as computers.

Mental Requirements:

☒ Reading, simple                              ☐ spatial       

☐ Reading, complex                          ☐ form                                   ☐ precision working

☒ Writing, simple                              ☒ clerical                                ☒ follow instructions

☐ Writing, complex                           ☒ compiling                           ☒ influence others

☐ Math skills, simple                         ☒ coordinating                       ☒ time requirement

☒ Math skills, complex                      ☒ analyzing                            ☒ memorization

☒ Tasks, simple                                  ☐ synthesizing                       ☒ problem solving

☐ Tasks, complex                              ☐ supervising                         ☒ independent judgment

☐ Driving                                           ☐ instructing                          ☒ decision making

Potential Job Stressors:

Must be able to deal daily with patients.  Must be able to deal with potential unpleasant job activities resulting from frequent interruptions and/or distractions, customer demands.  Must be able to effectively prioritize tasks midst these activities.

Education:   Must have a high school education.  Previous medical experience preferred.  Computer knowledge necessary and knowledge of medical insurance processes very helpful.

Professional Requirements:

Adheres to dress code

Completes annual education requirements

Maintains patient confidentiality at all times

Wears identification while on duty

Reports to work on time and as scheduled, completes work within designated time

Complies with all organizational policies regarding ethical business practices

Skills, Knowledge, Abilities: 

-    Independence, self-motivation and flexibility.

-    Strong communication skills – verbal and written.

-    Creative problem solving skills.

-    Organizational skills