Sales Representative (Pet Care Industry)

This is a remote position.

Responsibilities:

• Promptly follow up on leads generated from Facebook ads, ideally within minutes to an hour of submission
  

• Schedule appointments for new clients, clearly explaining our introductory offer and membership options
  

• Proactively reach out to existing members to book their monthly grooming appointments
  

• Use CRM and lead generation software to manage client information and track interactions
  

• Make outbound calls to warm leads and existing customers using provided phone system
  

• Clearly communicate service offerings, including what’s included in various packages
  

• Monitor and encourage usage of monthly credits by members to prevent cancellations
  

• Prioritize tasks effectively, balancing new lead follow-ups with existing customer engagement
  

Requirements:

• Excellent phone communication skills with a professional and friendly demeanor
  

• Experience in customer service, sales, or appointment setting
  

• Proficiency in using CRM systems and lead generation software
  

• Ability to work independently and manage time effectively in a remote environment
  

• Strong attention to detail and ability to explain service offerings clearly
  

• Comfortable with making outbound calls and following up with potential clients
  

• Basic understanding of or interest in the pet care industry
  

Scope:

• Full-time position (40 hours per week)
  

• Remote work using provided software and systems
  

• Primarily responsible for lead follow-up and appointment setting
  

• Secondary focus on engaging and retaining existing members
  

• Performance may be tied to appointment booking targets and member retention rates (commissions/bonus when targets are met)
  

• Monday to Friday from 9 AM to 6 PM with 1 hour unapid lunch break