Jobs and Careers

DIVISION DIRECTOR, PATIENT EXPERIENCE - WESTERN DI

United Statesfull_timeVerifiedPosted 1 Jul 2026

About the role

We are hiring immediately for a Divisition, Director of Patient Experience position.
Location: Western United States

Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.

For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

Job Summary

We are seeking a Division Director of Patient Experience to lead initiatives that enhance the overall patient journey across the organization. This role drives strategies to improve patient satisfaction, engagement, and outcomes while ensuring alignment with organizational goals, regulatory standards, and service excellence initiatives.

The Director partners with clinical, operational, and support teams to create a culture focused on service excellence, compassion, and continuous improvement.

Responsibilities:

Patient Experience Strategy

Develop and execute patient experience strategies aligned with organizational goals
Drive improvement in key metrics such as HCAHPS, patient satisfaction, and engagement scores
Identify trends and implement data-driven initiatives to enhance the patient journey

Leadership & Collaboration

Partner with hospital leadership, nursing, and support services to improve patient-centered care
Lead cross-functional teams to drive service excellence initiatives
Act as a subject matter expert on patient experience best practices

Performance Management

Analyze patient feedback data and implement targeted action plans
Monitor KPIs and provide regular reporting to senior leadership
Lead performance improvement initiatives across multiple sites (if applicable)

Staff Development & Training

Develop and deliver training programs focused on service excellence and patient engagement
Coach leaders and frontline teams on communication and patient interaction
Foster a culture of accountability and continuous improvement

Operational Excellence

Ensure consistent service standards across all facilities
Support regulatory compliance and accreditation standards (e.g., Joint Commission, CMS)
Collaborate with Food & Nutrition, Environmental Services, and other departments impacting patient experience.

Qualifications:

Education

Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field required
Master’s degree preferred (MHA, MBA, or similar)

Experience

5–10+ years of progressive leadership experience in healthcare or service operations
Proven experience improving patient satisfaction and experience metrics
Experience working in multi-site or hospital systems preferred

Skills & Competencies

Strong leadership and team development skills
Expertise in patient experience metrics (HCAHPS, Press Ganey, etc.)
Excellent communication and stakeholder management
Data analysis and performance improvement expertise
Change management and process improvement skills

BENEFITS FOR OUR TEAM MEMBERS

Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program