Business Operations Specialist

Expected Semimonthly Salary:

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

Reporting to the Supervisor of Business Administration, the Business Operations Specialist position provides cross-functional business-wide support with one or more of the following programs, as assigned: centralized contracts administration program, centralized policy administration program, business continuity/disaster recovery (BCDR) program, conflict of interest program (COI), and centralized business insurance management program.  This role may also be tasked with data security incident/breach reporting and coordination, data governance committee (DGC) meeting administration, limited attorney coordination, and other cross-functional business-wide programs.

Business Operations Specialist JOB-FLYER.pdf

Essential Duties And Responsibilities

Within a collaborative team environment, the Business Operations Specialist is responsible for providing support with one or more of the following business-wide programs:

Business Program Support (75%)

Centralized Contract Administration

• Administer and maintain CCRC’s contract management system, ensuring accurate tracking of current and historical contracts.
• Organize and manage all CCRC agreements (e.g., grants, vendor/software agreements, MOUs, NDAs) in a centralized, searchable repository accessible by relevant staff.
• Generate ad hoc or recurring reports to leadership on contract lifecycle status, coordinate with applicable functional or program areas on contract changes.  Provide analysis and comparison of updated contract terms & conditions and highlight potential impact or risk to CCRC. 

Collaborate with Grants Management (Finance) and Program Division leadership to confirm the accuracy of contract terms and associated financial data.

Centralized Policy Administration

• Develop and implement agency-wide policy administration processes in alignment with CCRC’s Policy Management policy.
• Create and maintain standardized policy templates that align with CCRC branding.

Insurance Program Administration

• Lead insurance coordination activities for CCRC insurance policy renewals, insurance changes, and coordinate with program leadership for business details.
• Act as primary insurance broker coordinator for business related insurance.  Plan/schedule annual renewal with Insurance committee.  Ensure annual renewal tasks are tracked to meet timely updates and review quotes for renewals.

Business Continuity / Disaster Recovery (BCDR) Administration

• Ensure implementation and regularly update CCRC BCDR program activities.  Ensure business continuity plans are completed and reviewed annually (minimum) by all functional areas.

Cross-Functional Business Collaboration (25%)

Data Governance Committee (DGC) Coordination

• Manage scheduling and implementation of recurring DGC meeting.  Complete meeting notes with action items and follow-up with assigned action item owners to complete tasks.

Data Security Incident (DSI) Coordination

• Lead implementation of DSI activities.  Document and oversee efficient data security incident reporting and investigations.
• Coordinate with CPCO, CAO, and CCRC leadership on DSI reporting, and ensure all follow-up actions are completed.

Conflict of Interest (COI) Program Coordination

• Develop and manage CCRC’s COI program.  Ensure annual COI disclosures are completed by all new staff and annually for all others.  Establish automated procedures for disclosure mitigation actions, follow-up, and completion reporting for CCRC leadership.
• Coordinate with People & Culture, Finance, Internal Audit, and program areas at least annually to review and update COI disclosure questions to ensure CCRC policy and funder requirements are met for annual disclosure reporting.

Program Education and General Business Assistance

• Establish and maintain regular coordination with Division leadership to ensure all responsible programs are efficient, meeting business needs, and proc