Manager, Client Excellence Operations, Healthcare
Inmar IntelligenceAbout the role
Serving as a player-coach, the Partner Integration Manager manages a team of Implementation Specialists/Engineers and a Data Quality Analyst, providing guidance, oversight, and mentorship. This position oversees execution of technical onboarding for select partner and vendor relationships across multiple products, serving as the primary escalation point for technical issues and ensuring alignment with Product, Engineering, and Client Excellence. The Partner Integration Manager is accountable for operational excellence, compliance adherence (including DSCSA), and proactive client support.
Why This Role Matters
The Partner Integration Manager (Team Lead) is foundational to the success of Inmar’s Healthcare Technical Operations Team. By leading technical onboarding, integration strategy, and data quality oversight, this role ensures Healthcare clients experience reliable, compliant, and scalable operations. The Manager drives alignment between Product, Engineering, and Client Excellence, fostering operational excellence, compliance readiness, and client trust that supports long-term growth.
Primary Accountabilities:
Leadership and Operational Management (45%)
● Lead and manage the Healthcare Technical Operations Team, including Implementation Specialists/Engineers and the Data Quality Analyst.
● Define the overall strategy for Technical Operations and ensure scalable, compliant execution across onboarding and integration processes..
● Establish performance goals, metrics, and accountability structures for team effectiveness.
● Provide coaching, feedback, and professional development to foster high-performing, cross-functional collaboration.
● Serve as the escalation point for integration and onboarding issues, ensuring timely resolution and client satisfaction.
Technical Oversight and Integration Strategy (35%)
● Oversee execution of technical onboarding for select partners and vendors to ensure integration readiness, compliance, and client satisfaction.
● Collaborate with Product and Engineering to design scalable onboarding frameworks, standard playbooks, and automation strategies.
● Ensure technical documentation, workflows, and data exchanges (AS2, SFTP, APIs) meet security and compliance standards.
● Partner with the Data Quality Analyst to monitor integration performance, identify anomalies, and mitigate risks.
● Lead continuous improvement initiatives focused on scalability, reliability, and client experience.
Cross-Functional Alignment and Strategic Execution (20%)
● Collaborate with Client Excellence, Product, and Engineering leaders to ensure unified execution across teams.
● Translate business and compliance requirements (including DSCSA) into actionable technical strategies.
● Communicate progress, risks, and recommendations to executive stakeholders.
● Develop dashboards and reports to measure onboarding efficiency, integration health, and client impact.
● Partner with Client Excellence leadership to ensure insights from Technical Operations inform proactive client engagement and retention strategies.
● Represent Technical Operations in strategic planning sessions and division-wide initiatives.
Required Qualifications:
● Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field; or equivalent combination of education and experience.
● 6+ years of experience in technical operations, systems integration, or implementation management roles.
● 2+ years of experience leading technical or cross-functional teams.
● Strong understanding of data integration protocols (AS2, SFTP, RESTful APIs) and compliance-driven workflows.
● Proven ability to manage client-facing technical projects and res
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s