Credit Card Lending Sr. Specialist II

As Credit Ops Senior Specialist, you will focus on business results by offering options and finding solutions to help our customers. You will be handling incoming phone calls from bankers and customers to assist with questions about requests for consumer credit, reviewing the credit profile and making judgmental decisions. 

Job responsibilities: 

• Work in a call center environment that requires 100% phone-based customer interaction 
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment 
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment 
• Take ownership of each customer interaction while treating them with respect and responding with empathy 
• Work both independently and in a team environment 
• Abide by all applicable regulatory and departmental practices and procedures 

 

Required qualifications, capabilities, and skills:

• Minimum of 2 year of customer interaction or customer support experience required, either by phone or face-to-face 
• Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment 
• High school diploma or GED required 
  • Complete and successfully pass the Panel Evaluation upon completion of training in order to obtain Lending Authority

 

Preferred qualifications, capabilities, and skills: 

• Ability to multitask using a computer and simultaneously provide customer support 
• Comfortable in a fast-paced, consistently changing environment  
  • Previous experience working in a Financial and Call Center 
  • Have a passion for helping people by solving problems, presenting, and explaining solutions 

  

If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we'll provide: 

• A competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more 
• Opportunities for professional growth and advancement 
• A work environment of high-energy employees that are trained, coached, focused, and driven 
• Paid classroom and on-the-job training, including industry-leading benefits that start on day 1 
• A culture that values diversity, equity, inclusion, integrity, and teamwork 

 

Work Schedule: 

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. 

 

Training:

 At the start of your employment with us, you will be in training. This training is essential to your success so your attendance and punctuality during training is mandatory. In addition, we will evaluate your knowledge and performance during and after completion of training. Both your successful completion of training and our evaluation that you are ready to move into your role are requirements for your continued employment. Your schedule for training is as follows: Monday – Friday 6:30AM - 3:30PM.

 Panel Process: 

All New Hires are required to complete and successfully pass the Panel Evaluation during training in order to obtain Lending Authority.  The Panel Evaluation Process is a component of training that evaluates your ability to apply the learned JPMC Lending Philosophy.  In addition to fulfilling all other expectations of the position, your continued employment with Chase will be contingent on successfully passing the panel evaluation.

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental heal