Senior Business Solutions Analyst

The Senior Business Solution Analyst for Product is experienced in P&C insurance business processes, workflow, and systems.   This person will also have a solid set of experience working with Underwriting, Operations, Product Development, and I/T to define and implement technology solutions.

 The Business Solution Analyst for Product will provide analysis support for the implementation of new products and extensions to products on our policy systems. This person will collaborate with and coordinate the efforts of our business teams (Product Development, Operations, Compliance, Legal, and Actuarial.), the Marketplace solution team as appropriate, and with both our consulting and internal IT system implementation teams.  

SPECIFIC RESPONSIBILITIES

• Understand the overall business vision for Commercial Insurance Lower Middle Market and work with cross-functional business teams to elicit and define business requirements for systems and processes.
• Manage and collaborate with project team and the resources to execute and lead the product requirements and solution sessions.
• Develop and communicate Product Specification business requirements documentation.
• Act as a coordination point / liaison for business functions and IT and Consulting system implementation partners for all requirements.
• Can work in an Agile Development team environment, collaborating with IT and vendor resources to define a solution that supports business processes.
• Review work requests and determine impact of product and system changes to existing workflows.
• Manage the User Acceptance Test process.
• Anticipate, negotiate, and resolve business design issues before they impact project success.

• Broad business knowledge of P&C and Specialty, Product Development and Implementation, Operations and Claims, and IT and in-depth knowledge of P&C or Specialty Products, Product Development, Operations, Online Systems, Automated Workflow, and UW Rule Definition.
• Experience in Product Architecture; demonstrated consulting / design experience in complex technology solutions and technology enabled processes.
• Exception resource management skills to drive project to successful delivery
• Demonstrates higher level analytical skills; can independently identify and propose alternative solutions.
• Strong understanding of the business process and product for their area.  Knows where the gaps are in the system support of this process/product.  Proactively works with our cross-functional team to suggest solutions that will improve this process/product.
• Experience in managing team to drive large technology solution implementation – demonstrated experience in requirements management, design solution and program / project management processes and artifacts.
• Ability to define/document Epics, Features, and User Stories that represent system functionality required to support business functions, along with the associated benefits/value for the users.
• Strong communication and presentation skills; ability to interact effectively with the senior leadership team in Small Commercial.
• Results and solution-oriented; can work in an extremely fast-paced environment; strong ability to manage and deliver on multiple concurrent initiatives; decisional.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.