Cage Shift Supervisor

The Cage Shift Supervisor assists in overseeing the day-to-day operations of the Cage Department and provides excellent Guest Services. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1.    Performs the duties of cage cashier.
2.    Completes required Cage forms and reports as needed/required. 
3.    Provides direct supervision to Cage Cashiers during assigned shifts.
4.    Assures Cage Staff provides quality customer service to the guests of Seneca Casinos.
5.    Provides training, administers performance evaluations, reviews request for vacation/personal time, leaves of absence, etc. and administers coaching/corrective action as needed/requested.
6.    Creates, maintains and/or assists in providing reports to the Cage Manager on schedule changes, team member changes, etc.
7.    Monitors, evaluates, and presents solutions to existing and potential problem areas.
8.    Assists with verifying cage accountability as needed/required.
9.    Authorizes casino checks.
10.    Maintains accountability for assigned keys and key inventories.
11.    Monitors and maintains departmental inventory of working currency, coin, forms, equipment, (radios, coin counters, coin wrappers, currency counters, computer systems, printers and calculators) etc.
12.    Assesses equipment problems and determines when repairs are needed; coordinates service efforts.
13.    Participates in continuous improvement teams as assigned and contributes input, information and solutions to help improve the department and organization.
14.    Maintains a current understanding of all policies and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.  Understands and complies with all information security policies and procedures at all times.
15.    Maintains the confidentiality of all gaming records. 
16.    Provides exceptional guest service to all guests and communicates in a pleasant, friendly and professional manner at all times.  Maintains a professional work environment with peers, supervisors, managers, and all other team members.
17.    Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
18.    Completes all required SGC Training programs within specified guidelines from commencement of employment.
19.    Attends all necessary meetings.
20.    Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed; other duties may be assigned.  Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS: 

Education/Experience:
1.    Must be 18 years of age or older upon employment.
2.    High school diploma or equivalent required.  
3.    Two (2) years of successful experience being responsible for large sums of money and/or one (1) year of successful casino cage cashier experience (or any combination thereof) required.
4.    Two (2) years of successful supervisory experience preferred.
5.    Six (6) months experience in all cage banks preferred.
6.    Effective math skills are required; applicants may be required to pass an SGC-administered math skills test.
7.    Must be able to operate office equipment, including a 10-key adding machine, personal computer, telephone, multi-function photocopier.
8.    One (1) year previous customer service experience preferred.

Language Skills and Reasoning Ability:
1.    Must possess excellent communication skills.
2.    Ability to write routine correspondence and to speak effectively to the public, team members and guests.
3.    Must have the ability to deal effectively and interact well with the guests and team members.
4.    Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted.
1.    Must be able to stand, walk, and move through all areas of the casino.
2.    Must be able to withstand working in a casino environment, which may include exposure