Senior Lead, Software Engineer

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a Lead AI Engineer to shape the technical foundations of Salesforce’s Agentic Enterprise product suite. In this role, you will develop agentic retrieval and AI skills, leveraging cutting-edge AI, GraphRAG, and multi-agent architectures. You will collaborate with data engineers, product managers, and data scientists to execute the product roadmap, building scalable, high-impact solutions that redefine what’s possible in Agentforce.

You will be a technical thought leader, translating innovative AI concepts into production-ready systems that power next-generation agentic experiences.

Responsibilities

Architect Agentic Systems

• Design and implement new features and functions across the app ecosystem in partnership with Product Managers and data engineers.

• Build scalable agentic AI architectures for MCP servers and multi-agent environments.

Implement Advanced Retrieval

• Design RAG and GraphRAG pipelines to ensure agents are grounded in accurate, high-context, and real-time data.

• Optimize retrieval strategies for enhanced agent performance and responsiveness.

AI Orchestration & Integration

• Develop infrastructure that delivers seamless, responsive AI experiences for internal and external users.

• Integrate Salesforce technologies and open-source tools to create the enterprise agentic data foundation.

Operationalize AI Research

• Collaborate with Data Scientists to translate evaluation metrics into scalable, production-grade services.

• Establish frameworks to continuously measure and improve agent performance.

Engineering Excellence

• Define and enforce coding standards, testing strategies, and best practices to maintain high-quality, high-performance systems.

• Produce strategic technical documentation that captures architecture, product strategy, and implementation details.

Qualifications

Education & Experience

• Bachelor’s or Master’s degree in Computer Science, AI, Information Technology, or related fields.

• 8+ years of proven experience as a full-stack software engineer, developing robust web and AI-enabled applications.

Technical Expertise

• Strong knowledge of embedding models, LLM grounding, and agentic AI skills development.

• Familiarity with the Salesforce ecosystem, Agentforce, and pro-code tools such as Heroku.

• Hands-on experience with NoSQL and Graph databases (Neo4j, MongoDB, Cassandra, Redis) and vector databases (Milvus, Pinecone).

• Proficient in back-end development using Python, Java, or similar languages and server-side frameworks.

• Skilled in version control (Git) and CI/CD pipelines for production deployment.

Strategic & Analytical Skills

• Ability to translate complex AI research into actionable engineering solutions.

• Strong problem-solving skills and the ability to think strategically about emerging AI technologies.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.