Vice President, Human Resources
Blue Cross Blue Shield AssociationAbout the role
As the workplace continues to evolve, the VP of HR will play a critical role in guiding the organization through digital transformation and shaping the future workforce. This includes integrating artificial intelligence (AI) and advanced technologies into HR practices, building AI-ready capabilities across the enterprise, and ensuring ethical, responsible use of emerging technologies in partnership with IT. Success is measured by business outcomes (growth, productivity, quality), workforce health (engagement, retention, skills readiness), and risk control (compliance, data privacy, regulatory adherence).
Key Responsibilities
Strategic Workforce Planning & Leadership:
Collaborate with the Chief People Experience Officer to anticipate future workforce needs and design strategies that align with organizational goals.
Translates business strategy into a multi-year HR and workforce strategy, including skills, capacity, and productivity.
Defines and continuously improves the HR operational model with clear roles, SLAs, and governance.
Builds, creates and automates people analytics that supports the business and the people experience function in understanding how to best leverage the existing workforce and build flexible teams
Develops and executes a comprehensive strategy that drives organizational performance, fosters an inclusive culture, and supports business growth.
Partners with executive leadership to identify future workforce needs and builds strategies to attract, develop, and retain top talent.
Drives enterprise-wide change initiatives, particularly those related to digital transformation, automation, and adoption of AI-enhanced capabilities.
Serves as a trusted advisor to senior leadership on workforce trends, organizational design, and talent priorities.
Provides strategic HRBP support for the Chief People Experience Officer.
AI & Future of Work Leadership
Champions the integration of AI into HR processes, including recruiting, onboarding, workforce planning, learning, talent management, and employee support.
Builds organizational readiness for AI by developing frameworks and upskilling strategies and guidelines for responsible and ethical AI use.
Collaborates with IT, Legal, and business units to evaluate and implement HR technologies, ensuring transparency, trust, and data privacy.
Monitors AI trends, emerging technologies, and future-of-work research to anticipate impacts and guide proactive organizational strategy.
Talent Strategy Leadership:
Owns talent acquisition strategy and internal mobility programs.
Oversees recruitment and workforce planning to ensure the right talent is in place for today and tomorrow.
Provides strategic guidance for HR Business Partner and Employee Relations teams by ensuring fair and consistent practices that build trust and engagement, while aligning these efforts with the overall dynamic business strategy.
People Innovation & Enablement:
Oversees the People Innovation & Enablement function, ensuring seamless delivery of HR services, operational excellence, and continuous process improvement across the employee lifecycle.
Oversees HRIS strategy, implementation, and optimization, ensuring an integrated systems architecture that supports data integrity, automation, and scalable HR service delivery.
Drives HR technology roadmap in partnership with IT, evaluating and implementing platforms for workforce management, employee experience, talent analytics, and AI-enabled tools.
Establishes governance frameworks for HR systems, ensuring compliance with data privacy regulations, security protocols, and ethical use of employee data.
Owns talent management and development strategy functions including succession planning, leadership development programs, performance enablement, and career pathing frameworks.
Oversees the design and delivery of learning strategies that build both foundational and advanced capabilities, ensuring workforce readiness for current and future business needs.
Lead
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