Product Management Sr. Lead Analyst, SVP - USCC Rewards Oversight

The SVP Product Management Sr. Lead Analyst, USCC Rewards Oversight within the Pricing & Analytics team and is responsible for governance and oversight of U.S. Consumer Card (USCC) rewards. This role serves as a strategic partner to Product, Technology, Business Control, and Audit/ Compliance, embedding strong operational rigor and risk-informed decisioning into rewards strategy and execution. The ideal candidate brings strong analytical rigor and the ability to lead through influence while driving cross-functional initiatives that enhance customer value and reduce risk.

Key Responsibilities

• Lead the end-to-end rewards governance and oversight framework, ensuring consistent execution across USCC consumer value propositions
• Establish and evolve operating frameworks that promote accuracy, transparency, and scalability across rewards processes and products
• Own the end-to-end rewards oversight model inclusive of monitoring, issue tracking and reporting. 
• Partner with Product Managers to embed risk-informed decisioning into new product development and rewards enhancements, to ensure appropriate oversight and operational readiness.
• Advance strategic rewards oversight priorities, including improving visibility and consistency of MCC/category tagging and supporting broader rewards re-engineering efforts
• Drive automation and scalability across oversight processes, including enhancing monitoring capabilities (e.g., CTU monitoring, exception dashboards)
• Responsible for enhancing, standardizing, and modernizing team processes, documentation, and operating procedures to improve transparency, efficiency, and sustainability
• Provide thought leadership and guidance on rewards impact, including platform migrations, ensuring strong execution discipline and data integrity
• Contribute to system design and business requirements impacting rewards, embedding governance and scalability into key business processes
• Partner cross-functionally to align on rewards strategy, execution priorities, and operational effectiveness
• Provide subject matter expertise and guidance to team members, helping prioritize work, improve execution quality, and align on rewards strategy and operations

Key Competencies

• Strong analytical and problem-solving skills, with the ability to synthesize complex data and draw clear insights
• Ability to see the big picture while maintaining close attention to detail
• Demonstrated ability to translate technical requirements, complex systems, data, and processes into clear, simple narratives for a range of stakeholders
• Strong aptitude for understanding system design, data flows, and underlying logic
• Proven ability to lead through influence in a highly matrixed environment
• Strong governance and oversight mindset with ability to embed discipline into product and operational processes
• Excellent stakeholder management and communication skills
• Strategic thinker with ability to balance business objectives, customer experience, and operational rigor
• Knowledge of card products, rewards structures, and customer value propositions
• Strong execution and program management capabilities across complex initiatives

Qualifications

• 10+ years of experience in Product Management, Program Management, Risk and Controls, or Marketing preferably within Financial Services
• Demonstrated experience in governance, oversight, or operational excellence frameworks
• Experience driving process improvements, automation, or operating model enhancements
• Experience supporting regulatory, audit, or review activities in a business-facing capacity
• Intellectual and analytical capabilities. Ability to influence the organization and to affect change across stakeholders. Efficiently solves complex, ambiguous problems/situations.
• Problem solving skills, sound business judgment, and demonstrated result orientation.
• Consistently demonstrates clear and concise written and verbal communication.
• Collaborative work style; effectively interacts with partners across the organization
• Multi-tasks productively and reliably, while managing conflicting priorities.

Education:

• Bachelor’s degree required

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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